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10 Best SaaS Knowledge Base Tools To Educate Customers About Your Product Effortlessly

Userpilot

There are numerous knowledge base tools in the market. This proactive support system improves the customer experience, which increases customer retention. Effective knowledge base software improves the ease of creating, sharing, and managing content for your support team. Analytics and Reporting. stars on G2.

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9 Best Onboarding Platforms for SaaS Companies

Userpilot

What are the best onboarding platforms available on the market in 2024? Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. This depends on your use case.

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How (Industrial) Hardware Is Different from (B2B) Software

Mironov Consulting

Implication : industrial hardware companies live and die on per-unit margin, which is reflected in every company process from sales reporting to staffing to budgeting. That’s meaningless for software companies, however, who need to focus reporting and goal-setting on cumulative subscribers and churn. But change creeps up on us.

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

In this article, we’ll look at various customer training tools available on the market. Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Native dashboard analytics and reporting. The software is complex and has a bit of a learning curve.