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Tips for creating a great customer support experience during the holidays

Intercom, Inc.

Banners are a useful and unobtrusive way to highlight essential need-to-know information as your customers navigate around your site – such as cut-off dates for guaranteed delivery, holiday return policies, and even your company’s COVID-19 precautions – so your customers don’t need to contact your team or go digging to find important information.

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Built for you: Increased customizability, workspace security upgrades, custom objects in the Inbox, and more

Intercom, Inc.

Create a seamless, multichannel onboarding experience or use email alongside in-context messages to share announcements and drive action. Send one-to-one WhatsApp messages directly from the Inbox. Begin by sending a message template, as required by WhatsApp’s policy, then continue a one-to-one conversation for a more personal touch.

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Podcast panel: Understanding the Conversational Support Funnel

Intercom, Inc.

” Or, “What’s your cancellation policy” And that’s like Groundhog Day stuff for the support team. This could even be like an outbound messaging type thing, where if someone is in a certain situation or stage or page on your app or whatever it is, you can alert them to known issues, things like bugs and so on.

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Top 10 AWS Services Explained With Use Cases

eG Innovations

You can schedule the placement of your containers across your cluster based on your resource needs, isolation policies, and availability requirements. Using SQS, you can send, store, and receive messages between software components at any volume, without losing messages or requiring other services to be available.

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Finding & Nurturing Top Talent | Elpie Bannister & Alex Yang | BoS Europe 2019

Business of Software Conference

There’s inbound hiring and there’s outbound hiring. Outbound hiring is the opposite. That’s a form of outbound hiring. So, what ends up happening is that employees end up taking fewer days off than they would have if you had a fixed PTO policy. Inbound hiring is when the candidate comes to you.