The Product Guy
APRIL 9, 2019
In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.
Intercom, Inc.
JANUARY 5, 2023
He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. All that information was transferred down to the person who called back.
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The Product Coalition
MAY 27, 2020
Start on the right foot By factoring in a localization process from the get-go and choosing the right translation software and vendor, translations can be automated and accelerated on a technical level. The most helpful vendors are those that advise on the right processes and best translation management tools for the task at hand.
Intercom, Inc.
JANUARY 14, 2021
And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. “The customers and their needs are completely missing from the systems we use. But the customers and their needs are completely missing from the systems that we use.
Userpilot
JULY 13, 2021
That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Many SaaS products have complex internal systems which are not immediately intuitive to use for new employees. Employee onboarding.
Mixpanel
MAY 5, 2021
He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket. We’ll cover why in the next section, after reviewing examples. Mixpanel: Messages & experiments product. Incompatibility.
The Product Coalition
MARCH 30, 2019
Payment Processors : For the sake of simplicity, think of payment processors as technical arm of acquiring bank. Technically, the authorization leg is also called BASE 1 and clearing/settlement leg is called BASE 2. Payment gateways help collect customer and card information to be relayed from merchant website to the acquiring bank.
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