The Product Cafe

JANUARY 18, 2024

Esteban Contreras Esteemed for his 16-year journey in scaling SaaS products and strategic innovation. He is a key advisor and speaker known for his product strategy insights. Leah Tharin Specializes in B2B SaaS, focusing on product-led growth and retention. This course does not require a technical background.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

Userpilot

SEPTEMBER 8, 2021

We generally advise against linear, top-down product tours. Instead, you should opt for an interactive walkthrough type of product tour. Product tours generally include a welcome screen , a survey to segment users, a checklist , and experience flows for each of the key activation points. Make it interactive.

Analytic Tools 83

Analytic Tools Feedback Software Onboarding KPIs Software Review 83

Userpilot

OCTOBER 1, 2021

You can think of onboarding as the ongoing process of educating your customers in how to get the most out of your SaaS product. Technically speaking, this is known as "primary onboarding." " That translates into more product experiments , and a more empowered product marketing team overall.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 90

Userpilot

JULY 13, 2021

An interactive walkthrough is a step-by-step, interactive guide to your product that will ultimately lead your users to activation. Exactly what constitutes activation will vary for different use cases of your product. Interactive walkthrough tip #2 – Pick 2-3 key activation points for each segment.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

MAY 26, 2021

Allow us to walk you through the product onboarding best practices that we’ve learned through working with hundreds of SaaS businesses. We’ll even list our tips in chronological order so that all you have to do is follow along! What is Product Onboarding and why does it matter? The clue for the first reason is in the name.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Userpilot

NOVEMBER 1, 2021

The more your new customers activate, the better the job your product marketing team is doing on onboarding. If you don't segment your users, you're likely to make a big mistake that SaaS teams often make in their onboarding: namely creating linear product tours. Greet your customer by their first name.

Onboarding KPIs 90

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 90