Userpilot
SEPTEMBER 7, 2023
So, let’s see 8 critical trends you can follow to stay on track with the changes and how you can apply them to achieve product growth. To collect both quantitative and qualitative data, you should use user surveys, event analytics , and dashboards to track core metrics. Why should you analyze customer data?
Userpilot
JANUARY 17, 2023
If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Value realization is when a customer experiences and recognizes the value of your product or service. Time to live.
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Userpilot
MAY 26, 2021
Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product. Conclusion.
Userpilot
SEPTEMBER 8, 2021
Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Product tours are a way of showing users the product features they need to learn in order to activate.
Userpilot
JANUARY 24, 2022
I’m talking about those rare times when a product gives you everything you needed and more, and just really rocks your world. If a product drastically exceeds the customer’s expectations that were set by the sales team, it’s likely to inspire high levels of customer loyalty. What is a Wow Moment?
Userpilot
DECEMBER 6, 2021
On these terms, the best customer success platforms for onboarding are Userpilot , Pendo, and Chameleon. For product analytics, choose Heap, MixPanel, or Amplitude. Allow you to track and report on the metrics that matter most to your business. That means being easy to use without extensive, time-consuming onboarding. #2
Userpilot
JULY 13, 2021
Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. That’s a product tour , and you should avoid those.
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