Userpilot

JANUARY 9, 2023

Personalize the onboarding process according to users’ JTBD. Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? Let’s begin!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JUNE 22, 2021

Onboarding new users is one of the best ways to prevent this from happening. To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. What to look for in the best onboarding software for SaaS? Hard-coding your onboarding from scratch is expensive and time-consuming.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

DECEMBER 1, 2021

Although most SaaS businesses understand that tooltips are an important part of an effective onboarding system , designing the tooltip UI correctly is often a challenge. Common use cases for tooltips in the SaaS world include user onboarding , upsells, new features , and product tours. What should the descriptive text say?

Customer Experience 98

Customer Experience Messaging Education Reference 98

Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? And in an industry in which Day One churn rates frequently exceed 70%, there’s a very good chance that your user onboarding experience could stand to be improved. What is new user onboarding? Let’s begin.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Customer Experience 98

Userpilot

OCTOBER 25, 2021

If you're looking to highlight important onboarding tasks for your new customers, you may have considered using a Pendo onboarding checklist. Pendo's checklists are a little hard to find: they're embedded in the Resource Center feature, which isn't accessible for free users.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 23, 2021

Most SaaS companies know that new user onboarding is important, but hardly any of them really nail it. Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business. What is user onboarding?

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Userpilot

FEBRUARY 2, 2022

Perhaps the most common app onboarding design problem is trying to build your entire onboarding process from scratch. It’s much smarter to study app onboarding best practices and work with onboarding software that will massively reduce your labor time. What is app onboarding? Book a Userpilot demo today!

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Customer Experience 98