Userpilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. The benefits of using funnel analysis tools range from creating personalized customer experiences to optimizing conversions at important touchpoints.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

The Product Coalition

MARCH 18, 2021

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. A Cision PR Newswire report projects the SaaS market to grow from $158.2 A Cision PR Newswire report projects the SaaS market to grow from $158.2

Feedback Software 129

Feedback Software Research Software Reporting Tools User Testing 129

Userpilot

JUNE 12, 2024

Understanding the salary landscape for software product owners is crucial whether you’re entering the field or looking to advance your career. TL;DR A software product owner is an IT professional tasked to prioritize features , create and maintain product backlog, and work with a Scrum team throughout the product development cycle.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? It’s a common experience. We also covered best practices to ensure your walkthroughs get high user engagement. TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Alchemer Mobile

MAY 7, 2020

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? In order to help, we’ve taken the liberty of compiling a list of the best mobile in-app feedback tools for you. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. Positive word of mouth from loyal customers. Offer self-service support with a knowledge base.

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. This depends on your use case. What’s your budget? There are many variables to consider.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

TechEmpower - Product Management

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. This shift allows business to reallocate human resources to more complex and strategic roles, or eliminate those positions entirely.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Userpilot

FEBRUARY 25, 2024

Discover the critical stages of each funnel and tools that help you gather actionable insights. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Identify drop-off points from the report.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization 124

Data Visualization Reporting Tools Feedback Software Customer Feedback 124

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? SaaS is evolving and users today expect more value, more quickly, with less effort than ever before. If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

The Product HQ

MAY 10, 2024

People from several different backgrounds decide to become platform product managers and follow a rich and rewarding career that is varied, fulfilling, and well-paid. To thrive in the role, budding platform PMs need to learn technical and softer skill sets, such as effective customer research and road-mapping a product’s route to market.

Reporting Tools 52

Reporting Tools Research Software Analytic Tools Feedback Software 52

Userpilot

DECEMBER 6, 2023

The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Thanks to dogfooding, companies increase their chances of delivering a positive user experience right off the bat. Facebook refined its Android app by forcing employees to switch to this operating system.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

MARCH 14, 2024

Looking for an effective SaaS reporting tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your SaaS reporting needs. Looking for a Better Alternative for SaaS Reporting? Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 29, 2024

TL;DR In-app help (or in-app support ) refers to the provision of assistance and guidance directly within a software application or platform. Context-sensitive help and in-app help are both methods in SaaS to assist users but they serve different purposes and are delivered in different ways. Let’s get started!

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Communications 52

Userpilot

OCTOBER 17, 2023

Behavioral data to spot trends, opportunities, and pain points so you can address areas of friction and craft a more seamless user experience. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade. Analyzing customer service data to identify common issues and queries among new users.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. These chatbots are extensively used in various industries and applications to streamline processes, improve customer experiences, and automate tasks.

Artificial Inteligence 133

Artificial Inteligence Reporting Tools Feedback Software Research Software 133

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools. That’s why spreadsheets have a top position on our list. other than the objectives ?—?neither

Analytic Tools 156

Analytic Tools Data Visualization Feedback Software Research Software 156

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Canny is a comprehensive feedback management tool while Typeform allows you to collect feedback via email.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

MAY 30, 2024

Sentiment analysis helps you: Identify gaps and fix them to improve the customer experience. Understand positive sentiment drivers and boost customer loyalty. How to conduct customer sentiment analytics: Get equipped with the right customer sentiment analysis tools. Personalize interactions to drive positive customer sentiment.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Nulab

APRIL 29, 2022

With so many ideas flowing, it’s exciting that many teams are using Cacoo as their tool of choice for developing new projects in 2022. The Nulab team is pleased to announce that Cacoo secured an incredible award-winning streak from Gartner Digital Markets as a Top Idea Management Software. Software Advice Frontrunners: Idea Management.

Reporting Tools 79

Reporting Tools Research Software Idea Management Software Review 79

Intercom, Inc.

MARCH 28, 2022

Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. As a result, digital technologies are being seen as the critical differentiators they are. This trend shows no signs of slowing down. More on that later.). Ahead of the trend: Vend.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

UX Planet

JUNE 14, 2024

For instance, while a human team can draw conclusions on social media in days, using tools such as AI, one can take full control in a matter of seconds. On an e-commerce platform where a client has posted some information, think of a situation where AI techniques can be used in reading the reviews.

Product Research 65

Product Research Feedback Loop Customer Feedback Feedback Software 65

Userpilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. Trend data empowers you to design product roadmaps based on customer insights and improve retention by leaning on customer behavior and user sentiment. Let’s learn how.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Usersnap

APRIL 2, 2023

As a SaaS business, we’re regularly trying new products and tools to help us with DevOps. We recently started to evaluate a lot of different SaaS monitoring tools and wanted to share some of our findings. You’ll find some thoughts about the following tools in this post. Every modern organization depends on software.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

AUGUST 24, 2021

You keep hearing that self-service support in SaaS is a must. In this article you'll read about: what implementing self-service support can help you achieve (hint: it improves customer satisfaction). when to mix self-service support with human interaction. when to mix self-service support with human interaction.

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

Userpilot

MAY 20, 2024

Higher scores indicate more positive customer feelings and benchmarks differing across sectors (in SaaS being 40). Measuring customer sentiment helps understand customer needs, enhance customer experience, boost retention , reduce churn guide business strategy, and monitor brand health. You’ll need a platform to do this.

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Userpilot

OCTOBER 21, 2022

Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Customer relationship management (CRM) refers to the strategies, processes, and technologies used to build and maintain relationships with customers. Personalized customer experiences.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JUNE 12, 2024

In this guide, we’ll provide an overview of typical user acquisition specialist salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career. This is the middle salary between the lowest and highest-paid user experience specialists. Let’s get started!

Analytic Tools 52

Analytic Tools Data Visualization Research Software Customer Experience 52

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Customer engagement has a large impact on customer experience and satisfaction, so it’s something you shouldn’t take lightly.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. What is customer education?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

APRIL 6, 2023

So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding. And it includes both positive and negative customer feedback , user data, and more. But first, what’s in-app feedback?

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

MAY 8, 2024

Have you been struggling to engage users and keep them coming back to your product? Or are you looking for ways to expand your user base to new demographics? In either case, using a product analytics tool to perform user needs analysis is the way to go. Support – A feature-packed product can only do so much.

Customer Feedback 104

Customer Feedback Data Visualization Customer Experience User Testing 104

Userpilot

FEBRUARY 19, 2024

TL;DR Impact analysis evaluates the potential consequences of changes in a project, system, or process to inform decision-making and preparation. Impact assessment uses organizational, McKinsey 7S, and tools-based methods for goal alignment and data-driven insights. Whatever it is, it’s not good.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105