Gainsight
DECEMBER 23, 2019
The industry is constantly evolving and it’s important to stay ahead of the curve with new concepts and trends. Sometimes CSPs [Customer Success Professionals] didn’t have this cause they hadn’t gone through sales training, they didn’t understand all the basics that maybe a salesperson might.
Pragmatic Marketing
AUGUST 20, 2019
5 Trends for Retraining Sales Teams to Hit Goals It’s no surprise that salespeople who are well trained and equipped to sell are the ones who outperform their peers. What’s odd, though, is that only 23% of companies consider their current sales training programs to be effective.
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The Product Guy
JUNE 15, 2017
Invite people not only from Product & Tech, but also Support, Sales, Training, and any other relevant group. Ask co-workers in Support about common user pitfalls and analyze Support case trends with them. Ask co-workers in Sales and/or Business Development about common sticking points that prevent a deal from closing. (Or
Mind the Product
SEPTEMBER 1, 2017
Janna had a sales job in college and recounts how intense the training was – with role-playing exercises, secret shoppers, and scripts – and how focused it was on dealing with people. But the training was intense! “I’ve spotted a trend: a bad roadmap is a symptom of underlying issues in the company.
ProductPlan
FEBRUARY 15, 2022
Summarizing trends and themes from feature requests, support tickets, and churn reasons. Own special projects including the creation of product documentation, creation of sales training tools, writing product requirement documents. Documenting existing processes and systems within the product team for broader circulation.
Pragmatic Marketing
AUGUST 20, 2019
5 Trends for Retraining Sales Teams to Hit Goals It’s no surprise that salespeople who are well trained and equipped to sell are the ones who outperform their peers. What’s odd, though, is that only 23% of companies consider their current sales training programs to be effective.
Intercom, Inc.
JANUARY 16, 2019
I’m often asked the question of “Why sales?” The “Why sales?” question becomes even more pressing given the trend toward “bottom-up” product adoption – i.e., offering a given product for free or without a formal top-down sales motion, as is common with SaaS. In fact, if this is your sales training, just quit now.
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