Userpilot

JUNE 7, 2022

Usability testing consists of 5 major steps: choosing the method, defining tasks, recruiting participants, documenting the results, then analyzing and acting on them. In-person testing, however, is usually costly and time-consuming: you must find a suitable location, set a specific date, and recruit (and pay) participants.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Intercom, Inc.

SEPTEMBER 7, 2018

And it’s easier than ever to build your own apps – whether for Intercom’s 30,000+ customers or just for your own team – with: Our brand new Messenger framework , a reference resource for building apps, now out of beta! A brand new Developer Hub that makes it easy to get started quickly and manage your apps.

Feedback Software 123

Feedback Software User Testing Customer Experience Webinar 123

Userpilot

APRIL 27, 2022

recruiting beta testers from existing customers. Soft launch: Call it a beta launch or soft launch, it involves releasing the product under special circumstances that exhibit it to only selected audience members. Just tag any feature using the product’s UI and track it without setting custom events.

Onboarding KPIs 95

Onboarding KPIs Product launches Analytic Tools Feedback Software 95

ProductPlan

JULY 9, 2019

This can be as simple as making sure every image has an appropriate ALT tag or including subtitles for all your video content. In the rush to decrease page load time are we stripping out key accessibility tags? From here you can start with the low-hanging fruit to make your product incrementally more accessible.

User Testing 69

User Testing Customer Experience Product Research Research Software 69

Product Talk

FEBRUARY 8, 2023

We’re zooming in on one aspect of discovery: automating the recruiting process for customer interviews. We’ve spoken with several continuous discovery champions to understand how they streamline and simplify recruiting and which tools they use for these tasks. Andy recruits both from within his customer base and external participants.

Research Software 174

Research Software Feedback Software Analytic Tools Customer Communications 174

Alchemer Mobile

OCTOBER 9, 2018

So whenever we do our user studies, some of the complications include we can’t recruit Premera members and we also can’t use actual member data. But we do work around that challenge by recruiting participants for those user studies that closely mirror our member demographic. Ashley: And I would ditto that comment.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Userpilot

DECEMBER 12, 2022

Feature tagging allows you to track user interactions with individual UI elements. In the case of the NPS surveys , you can tag and group also the qualitative answers. With Userpilot, you can segment your users according to user attributes, company data, tagged features, custom events, in-app experiences, and user feedback.

Data Visualization 97

Data Visualization Analytic Tools Customer Feedback Feedback Software 97

Userpilot

FEBRUARY 17, 2023

With Userpilot , you can track product usage, collect user feedback in-app and recruit beta testers with in-app messages. If you have a product in place, you can easily reach out to existing users and invite them to take part in the beta test. Example of a template to invite beta testers. Feature tagging in Userpilot.

Product Research 96

Product Research User Testing Data Visualization Analytic Tools 96

Userpilot

AUGUST 10, 2023

Just before you launch your MVP, beta testing allows you to test the product or feature with real users in their own environments. Modal recruiting beta testers. Feature tagging – to track feature usage Event analytics , including custom events Heatmaps User segmentation A/B testing Userpilot analytics dashboard.

Product Research 92

Product Research Analytic Tools Feedback Software Research Software 92

Userpilot

JANUARY 16, 2024

Once you’ve built something that can be tested in the real world, it’s time to recruit beta users. Recruit a small group of beta users from your current user base or social media platforms and ask them to report as many UX mistakes as they see. Then, make changes based on user feedback.

User Testing 93

User Testing Feedback Software Research Software Product Research 93

Userpilot

OCTOBER 24, 2023

TL;DR Power users are the most engaged users, display high competence and often act as product advocates and beta testers. This makes them perfect beta testers. If you’re thinking of setting up an ambassador program, these are the people to recruit. Finally, we show how you can turn more of your customers into power users.

Data Visualization 96

Data Visualization Analytic Tools Customer Experience Customer Feedback 96

Userpilot

DECEMBER 13, 2022

Tag answers to identify patterns. Tag answers to identify reoccurring patterns and trends. Set up tags and group customer feedback responses by theme. NPS response tagging in Userpilot. To do this, you can tag UI elements to understand how different segments interact with them.

User Testing 96

User Testing Customer Experience Customer Feedback Feedback Software 96

Userpilot

NOVEMBER 5, 2022

You just need to tag them first. NPS response tagging in Userpilot. It is also a good opportunity to recruit beta testers for the future. User segmentation in Userpilot is even more powerful now. This includes segmenting users according to their qualitative NPS responses as well. That’s not a problem though. Clever, hey?

Product Research 97

Product Research User Testing Customer Feedback Customer Experience 97

Intercom, Inc.

FEBRUARY 25, 2019

Our product team talks to our customer support a lot, and when they talk to our customers through Intercom, they tag conversations with a feature request, a bug or the team that owns that part of the product. Beta can take a week, two weeks or a month. CS1s were issues that were happening all the time – almost every day.

Onboarding KPIs 160

Onboarding KPIs Customer Experience Naming Engineering 160