Intercom, Inc.

MARCH 14, 2018

Prior to joining Intercom as a Product Manager, I had never run a structured beta. I’ve run a lot of successful betas now but I learned my craft through tribal Intercom knowledge, built up by other Product Managers over the years. Step 1: Why should you run a beta? Betas are not for finding bugs.

User Testing 223

User Testing Customer Feedback Data Visualization Feedback Software 223

Userpilot

NOVEMBER 23, 2023

Why do product managers need them? Challenges of product management Product managers who try to deliver on the outcome promise face a lot of challenges in SaaS organizations. As a result, product managers don’t have enough autonomy to do product discovery and look for real user problems that would be worth solving.

Analytic Tools 105

Analytic Tools Feedback Software Product Research User Testing 105

ProductPlan

SEPTEMBER 26, 2019

That’s why product managers leverage beta testing. Internal tests can’t replicate what happens in the real world. A well-run beta program will net a slew of bug reports, suggestions, and additional requests from beta testers. The longer a beta program runs, the more input you’ll receive.

Feedback Software 56

Feedback Software User Testing Product Research Customer Feedback 56

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. In this article, we cover: Why user segmentation is essential for product managers. By segmenting users, product managers can deliver tailored onboarding experiences via personalized in-app content and relevant feature highlights. JBTDs, user roles, etc.).

Analytic Tools 98

Analytic Tools User Testing Customer Feedback Feedback Software 98

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. The best feature request management tools for SaaS are Userpilot and Trello.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

DECEMBER 8, 2023

If product managers can consistently apply the scientific method, analyze the effect of multiple variables changing, and gather reliable data about the future direction of the product, they’re in a strong position to improve customer outcomes. tentative statements that can be tested). Ready to learn more about experimentation?

Product Research 106

Product Research User Testing Data Visualization Onboarding KPIs 106

Userpilot

OCTOBER 18, 2022

Running A/B-testing to test out different hypotheses within one segment and see which improvement drives your goals up. Ultimately, it helps UX designers and product managers understand user behavior and eliminate unnecessary steps in the user path. NPS tagging feature in Userpilot. Improve, test, and repeat.

Customer Feedback 98

Customer Feedback Data Visualization User Testing Analytic Tools 98

Centercode

OCTOBER 14, 2020

Validating your product’s ability to connect to and communicate with other home-office devices requires thorough, constant testing (and iteration) across thousands of diverse use cases. Testing your product for security vulnerabilities is a field of expertise in and of itself. Industry Challenges. Your Path to Success.

User Testing 98

User Testing Reporting Tools Feedback Software Customer Feedback 98

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers. Customer success managers use product analytics data to better understand customer needs, preferences, and challenges.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 80

Userpilot

MAY 17, 2022

Are you a product manager looking to add enhancements to your existing product and improve engagement ? Conduct user interviews and usability testing to understand where your product is falling short. You can start building a prototype and then collect customer insights from a small group of users testing it. Something else?

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Userpilot

FEBRUARY 24, 2023

In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. That’s why you should choose analytics tools that support tagging and analysis of qualitative responses. NPS qualitative response tagging in Userpilot.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

DECEMBER 6, 2022

Here are 3 effective methods for collecting data on product usage: Tag features to understand how users engage with different parts of your product. Here are some of the tested methods of collecting product usage data in SaaS: Capture feature usage data to understand engagement. Tag features and track the usage.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? Customer lifecycle management (CLM) is the process of tracking and managing customer relationships through each phase. What is customer lifecycle management? Afterward, product managers use that knowledge to optimize the customer experience.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JUNE 2, 2022

Usability tests help you understand how users interact with your product features. You can gather more feedback from users by inviting them to test a beta feature. Usability tests. Usability testing is the practice of studying and understanding users’ interaction with certain features, products, or designs.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Intercom, Inc.

SEPTEMBER 7, 2018

And it’s easier than ever to build your own apps – whether for Intercom’s 30,000+ customers or just for your own team – with: Our brand new Messenger framework , a reference resource for building apps, now out of beta! A brand new Developer Hub that makes it easy to get started quickly and manage your apps.

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Feedback Software User Testing Customer Experience Webinar 123

Userpilot

APRIL 27, 2022

It involves multiple teams across the organization, such as the managers, product team, sales team, product marketing, customer support team, and event management. recruiting beta testers from existing customers. It brings your product to life as well as supports product testing with the various target groups.

Onboarding KPIs 98

Onboarding KPIs Product launches Analytic Tools Feedback Software 98

Mixpanel

SEPTEMBER 9, 2020

At Mixpanel, we’re building software — and creating content — for product managers, so we approached the writing of this book with a product mindset. We spoke with a dozen product managers and data scientists to figure out what kind of content they needed to become more successful with product analytics. GET THE GUIDE.

Analytic Tools 52

Analytic Tools User Testing Product Research Customer Feedback 52

Amir Rozenberg

AUGUST 5, 2017

So, you’d like the recipe for cross-browser testing success? Let’s take a look at a handful of examples of mistakes we commonly see with browser testing- and solutions to deal with them. Engineering should no longer separate coding and testing between desktop and mobile. A week later, a new Chrome version comes out.

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Weak Development Team User Testing Reporting Tools Data Visualization 67

Gainsight

JANUARY 17, 2020

6 Customer Feedback Processes from Product Management Experts. That’s where aligning customer success and product is super helpful because they can work together with the customer to address certain knee-jerk reactions that come with change management. Product Manager | Blend. Chris Chumley. Clement Kao.

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User Testing Customer Feedback Feedback Software Customer Experience 117

Amir Rozenberg

AUGUST 5, 2017

So, you’d like the recipe for cross-browser testing success? Let’s take a look at a handful of examples of mistakes we commonly see with browser testing- and solutions to deal with them. Engineering should no longer separate coding and testing between desktop and mobile. A week later, a new Chrome version comes out.

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Weak Development Team User Testing Reporting Tools Data Visualization 48

Mind the Product

APRIL 24, 2018

I joined Setapp as a product manager in January last year, at the same time as the company was launching its main product. Five hours into day one of public release, after months and months of planning, private and public beta, we started to see some small signs of traction. How would you describe the product to your manager?

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User Testing Customer Feedback Customer Experience Data Visualization 146

Userpilot

SEPTEMBER 22, 2021

In addition, you can conduct A/B testing for each of the solutions above to find out which one receives more activity hence converting more leads. This helps to manage your userbase without juggling too many apps. You can set triggers, tags, and conditions to ensure your users get a good product experience. Source: G2.com.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

ProductPlan

JULY 9, 2019

It really got me thinking about how we build products in tech and the inherent biases in product management. This can be as simple as making sure every image has an appropriate ALT tag or including subtitles for all your video content. 21st century product management and design is fixated on metrics. The Measurability Trap.

User Testing 69

User Testing Customer Experience Product Research Research Software 69

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. We’ve compiled a guide of the core metrics every product manager should be tracking to help you to get started with SaaS product management metrics.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Intercom, Inc.

SEPTEMBER 3, 2020

Mathew Cropper – Senior Product Manager. “We’re a company that’s really all about conversations” Mat Cropper: Hi, I’m Mat Cropper, and I’m a senior product manager. And we tag all of that and aggregate it so we can see all those trends and themes. Then this podcast has the answers.

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User Testing Customer Feedback Feedback Software Research Software 212

UX Studio: Product Management

MARCH 19, 2021

and so on… Let’s be honest, it is really challenging for a product manager to decide and find the right mix of features to push through design and development. On the other hand, you can already shoot for real user feedback from your alpha / beta or live product users. Weighting can be subjective, needs lot of testing.

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Product Research User Testing Development Customer Experience 109

ProductPlan

JULY 11, 2019

Outside of the product manager, the marketer launching the product should be the most knowledgeable person at your company about that product,” says Marcus Andrews of HubSpot. For example, after a user tags someone in a post they could be sent an email linking to a blog post that explains the benefits of a new private messaging feature.

Customer Experience 71

Customer Experience User Testing Weak Development Team Development Team Review 71

Amplitude

JUNE 29, 2017

Here are some options: Run beta tests that are only available to a select group of power users. Choose which features you’ll offer and either ask a small group of power users to test them out for a month or make it available to power users you choose — like influencers. Balance feedback sources.

User Testing 86

User Testing Customer Feedback Customer Experience Feedback Software 86

Userpilot

SEPTEMBER 15, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. We’ve compiled a guide of the core metrics every product manager should be tracking to help you to get started with SaaS product management metrics.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

Userpilot

DECEMBER 12, 2022

How can product managers and other members of the product team benefit from Userpilot product growth insights ? Userpilot is particularly useful for product managers , product marketing managers , and customer success or support managers. Feature tagging allows you to track user interactions with individual UI elements.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Feedback Software 98

Intercom, Inc.

MARCH 18, 2021

Orinna Weaver – Senior Product Marketing Manager. Rati Zvirawa – Product Manager. Orinna Weaver: Hi, I’m Orinna Weaver, and I’m a senior product marketing manager here at Intercom, which can mean different things to a lot of people and companies. Rati Zvirawa: Hi, I’m Rati, product manager at Intercom.

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Data Visualization Reporting Tools User Testing Customer Feedback 211

Alchemer Mobile

OCTOBER 9, 2018

Panelists included: Daniel McCone, Digital Marketing & Innovation Manager at Dunkin’ Brands. Katie van Zyl, Director of Product Management at GoDaddy. Christopher An-Traumer, Product Manager at Premera Blue Cross. Product managers will also often sit with customer service representatives to listen to the calls.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Userpilot

AUGUST 10, 2023

This article explores every stage of the process and shares some of the best practices that will help product managers deliver delightful user experiences! It normally consists of the product manager, UX designer , developer, and sometimes researchers, data scientists , or analysts. Let’s get right to it! That’s step 6.

Product Research 98

Product Research Analytic Tools Feedback Software Research Software 98

Userpilot

OCTOBER 15, 2022

Create fake door tests to validate a new idea for a feature that doesn’t exist yet. Measure NPS after your users have been with you for a while and see if you managed to turn them into loyal customers , and decide on your further actions. Invite customers to give feedback on a beta feature with fake door testing.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

DECEMBER 7, 2022

A/B tests are a well-known technique for testing UX elements but is it the only one? Are there any alternatives to A/B testing for product managers ? A/B tests are experiments in which you present two different versions of your product to an even number of users and check which of them performs better. Interested?

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User Testing Analytic Tools Feedback Software Research Software 98

The Product Coalition

APRIL 25, 2022

Product managers (PMs) are ninjas of aligning people, management, and processes. The best product managers are in a continuous state of discovery and know that?—? That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? and not the best product management tools.

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Analytic Tools Data Visualization Feedback Software Research Software 162

Userpilot

FEBRUARY 17, 2023

What product discovery techniques can product managers use to build products that deliver value for their customers? Product discovery enables teams to achieve and maintain the product-market fit and removes bias from the product management process. Product discovery helps product managers and their teams to achieve product-market fit.

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Product Research User Testing Data Visualization Analytic Tools 98