The Product Coalition

APRIL 25, 2022

The best are the ones who dig into the problem space, validate ideas, are ruthless prioritizers, and know how to make sure everyone understands what they’re building and why. With their Collect interface, you gather knowledge from stakeholders or potential customers with open ended questions.

Analytic Tools 165

Analytic Tools Data Visualization Feedback Software Research Software 165

Userpilot

FEBRUARY 17, 2023

What product discovery techniques can product managers use to build products that deliver value for their customers? So if you want to learn how to better understand your customers’ needs, pain points, and desires and ideate solutions that will satisfy them while driving growth for your business, you’re in the right place.

Product Research 97

Product Research User Testing Data Visualization Analytic Tools 97

Product Innovation Educators

NOVEMBER 6, 2023

Joining us is Daniel Erickson, the Founder and CEO of  Viable, an AI analytics tool that enables businesses to instantly access and act on valuable insights from customer feedback, saving them hundreds of hours spent analyzing feedback. This person goes to customer support and asks for raw data or asks what the customers are saying.

Data Visualization 116

Data Visualization Reporting Tools Analytic Tools Feedback Software 116

Userpilot

MARCH 14, 2024

Here are some features to look for: Flexible customizations : Customize user group views based on the acquisition date, product usage, or demographics to understand individual behavior. Customer segmentation : Segmenting customers lets you customize marketing and product efforts.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs.

Product Research 91

Product Research Customer Feedback Data Visualization User Testing 91

Userpilot

JULY 30, 2023

Both Userpilot and Heap allow you to track custom events. Heap tracks all the user data automatically so you don’t have to tag individual features or events. Journey analysis for tracking user interactions Thanks to this feature, product teams can visualize and analyze all the paths that users take in the customer journey.

Data Visualization 97

Data Visualization Analytic Tools Software Review Technical Review 97

The Product Coalition

FEBRUARY 16, 2022

A product manager identifies the needs of the customer and the business objectives, communicates clearly defined metrics of success and collaborates with the team to make it a reality. We have two problems here The predictive model sometimes tags a low risk patient as a high risk patient. Which is a problem we want to optimise?

Data Visualization 125

Data Visualization Artificial Inteligence Customer Experience Document 125

The Product Coalition

OCTOBER 19, 2022

For example, Amazon and Netflix use predictive analytics to engage with their customers to offer better end to end user experience. Amazon uses customers’ purchase history to recommend products that may be of interest to them. Examples include: Will this customer churn? Will this customer buy this product?

Data Visualization 126

Data Visualization User Testing Healthcare Analytic Tools 126

Userpilot

AUGUST 14, 2023

First, let’s start by clarifying what first-party data is: TL;DR First-party data is individual information that your company collects directly from users, such as user attributes, demographics, customer behaviors, and more. Using feature tagging to monitor clicks , mouse hovers, and any user input on a specific UI element.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

DECEMBER 15, 2022

To collect data on feature usage , tag the relevant UI elements. These are necessary to validate ideas before investing in their development. More specifically, it takes into account two data points: the percentage of customers who use a feature and the frequency with which they do it. Tag UI elements inside the product.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Product Research 98

Userpilot

NOVEMBER 20, 2023

A robust data validation process is vital to ensure data accuracy and quality. Next, validate the data to ensure the intervention was effective. In a 2022 survey by Validity , 44% of respondents said that low-quality data was responsible for a loss of 10% of annual revenue. This could translate into financial losses.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

MARCH 14, 2024

TL;DR Heap is a good choice for funnel analysis and it comes with features such as feature tags, in-app events, funnels, and paths. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. In other words, you don’t have to set up custom events.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Software Review 52

Userpilot

FEBRUARY 21, 2024

TL;DR Data analytics is about transforming unstructured data into actionable insights to enhance customer understanding, product features, business operations, and strategic decision-making, ultimately driving growth and user satisfaction. That said, NLP is revolutionizing the way you perform customer sentiment analysis.

Data Visualization 90

Data Visualization Analytic Tools Research Software Artificial Inteligence 90

Userpilot

MARCH 16, 2023

Instead of trying to build a complete product before the release, launch just an MVP to validate the idea first. As a result of the delay, we take longer to obtain product usage data or user feedback necessary to validate ideas. As a result, you will have to work much harder to acquire new customers.

Data Visualization 97

Data Visualization User Testing Feedback Software Analytic Tools 97

Userpilot

MARCH 11, 2024

TL;DR Mixpanel is a good choice for funnel analysis and it comes with features such as feature tags, in-app events, funnels, and paths. It allows your team to see every moment of the customer experience clearly, so you can make changes that work. Customizable funnels : Defining and customizing your funnels is crucial.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

Userpilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. What about after a customer has churned? Customizing NPS survey designs to match the brand design and blend well with the product’s UI.

Product Research 96

Product Research Feedback Software Customer Experience Data Visualization 96

Userpilot

AUGUST 20, 2023

Follow these steps in the Measure phase: Choose metrics to measure the success of your launch, such as customer acquisition cost , activation rate , PMF , NPS score , and CSAT score. Collect customer feedback with in-app surveys and interviews. Collect customer feedback with in-app surveys and interviews.

User Testing 90

User Testing Feedback Software Product Research Research Software 90

Userpilot

MAY 21, 2023

New functionality plays a big role in retaining existing customers and attracting new ones. New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. Before you build a complete feature, run prototype tests to validate the ideas.

Onboarding KPIs 88

Onboarding KPIs Feedback Software User Testing Product Research 88

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. TL;DR Customer feedback is the data you get from your users about your product and their experience. Customer feedback allows you to drive customer success, improve customer satisfaction , boost customer loyalty, and make informed product decisions.

Feedback Software 80

Feedback Software User Testing Customer Feedback Analytic Tools 80

Userpilot

JUNE 28, 2023

Finally, we explore how you can leverage them to collect actionable customer feedback. TL;DR HubSpot surveys are one of HubSpot’s customer feedback tools , allowing you to collect feedback and gain insights into customer needs. Next, you customize the survey design and questions. Let’s get right to it.

Product Research 93

Product Research Data Visualization Software Review Feedback Software 93

Userpilot

MARCH 9, 2023

This article examines why product-market fit analysis is important and how to gather insights into achieving a product-market fit by getting feedback and validating your idea. You can use forms for potential and existing customers to sign up as beta testers to determine if the product/feature has a demand. What is product-market fit?

User Testing 97

User Testing Product Research Product Marketing Customer Feedback 97

Userpilot

FEBRUARY 1, 2022

Userpilot is a great alternative to Appcues that offers the same features as Appcues but for a much lighter price tag and with more customizations and functionalities. We’ve made Userpilot easy to use, designed for teams that want access to simple and complex user onboarding with more freedom, control and customization.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

AUGUST 10, 2023

TL;DR Product discovery is the process of researching customer problems that need solving and developing solutions they’re ready to pay for. Product discovery helps organizations mitigate risks and use resources well by ensuring product ideas are well-researched and validated. Let’s get right to it! That’s step 6.

Product Research 95

Product Research Analytic Tools Feedback Software Research Software 95

Userpilot

OCTOBER 2, 2023

You can use exit interviews and surveys for generative research to improve customer churn by uncovering issues. You can assess customer loyalty with evaluative research using NPS surveys to determine how likely users would recommend your product. It offers NPS surveys, feature tags and heatmaps, path analysis , and A/B testing.

User Testing 105

User Testing Product Research Research Software Feedback Software 105

Userpilot

SEPTEMBER 25, 2023

Concept testing helps SaaS businesses validate ideas , make the product development process customer-centric, and detect potential issues early, reducing the risk of product failure. This makes the product development process more customer-centric. Let’s check them out. For this, you would choose a comparative test.

User Testing 98

User Testing Product Research Feedback Software Analytic Tools 98

Userpilot

AUGUST 22, 2023

Low feature adoption , high support requests, and high customer churn could be symptoms of possible feature fatigue. Applying the 80/20 principle will help you deliver more customer value while maintaining its usability. To identify the most valuable features, conduct market and customer research. Customers are guilty too.

User Testing 88

User Testing Product Research Data Visualization Feedback Software 88

Userpilot

SEPTEMBER 2, 2022

Product redesign projects are a chance to improve usability , boost customer loyalty and satisfaction, and improve the image of your business. Next, the design team could build a prototype and validate the idea with user testing to make sure it delivers the desired results before they commit to its development and release.

Feedback Software 95

Feedback Software Research Software Analytic Tools User Testing 95

Userpilot

AUGUST 16, 2022

A marketing experiment is a type of market research to validate the effectiveness of an existing marketing strategy or discover a new one. A marketing experiment is a type of market research to validate the effectiveness of an existing marketing strategy or discover a new one. So let’s jump right in. Two or more challengers.

Research Software 98

Research Software Feedback Software Analytic Tools Customer Experience 98

Userpilot

NOVEMBER 5, 2022

Why should you use customer discovery? Customer discovery is the process of identifying, defining, and prioritizing relevant user personas. Markets are in a constant flow and customer discovery helps you keep up with the changes. Customer discovery helps product managers develop their confidence.

Product Research 98

Product Research User Testing Customer Feedback Customer Experience 98

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. Based on a survey of mobile banking users, there are a few reasons why potential customers abandon this much-needed part of the application process on mobile: Too complicated. Short attention span.

User Testing 143

User Testing Analytic Tools Data Visualization Research Software 143

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. However, the focus of product service management is on delivering a delightful service and fostering relationships with customers. Are you ready for the deep dive?

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

MARCH 14, 2024

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Here are some features to look for: Flexible customizations : Customize user group views based on the acquisition date, product usage, or demographics to understand individual behavior.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

NOVEMBER 23, 2023

The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. As companies scale, they often cannot satisfy customer needs equally well. To be actionable, a product strategy should focus on specific user behaviors that create customer value. A roadmap example.

Analytic Tools 99

Analytic Tools Feedback Software Product Research User Testing 99

Userpilot

FEBRUARY 15, 2023

As a very advanced tool with high levels of customization, it may be difficult to set up. In addition to analyzing your data, Userpilot allows you to act on it by triggering customized in-app experiences, whose performance you can also track and A/B test. Userpilot product analytics: feature tagging. Want to learn how?

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Reporting Tools 97

Userpilot

DECEMBER 5, 2023

TL;DR The aim of the product design process is to create products that solve genuine customer problems, are functional, and offer a positive user experience. Having generated ideas, prioritize and validate them using low-fi prototypes. Good product design makes customer acquisition easier as well. Iterative development.

User Testing 82

User Testing Data Visualization Product Research Feedback Software 82

Userpilot

JULY 14, 2023

Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention. Customer journey analysis examines the entire user journey to highlight pain points and opportunities to optimize touchpoints for a better user experience. Cohort analysis example.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Research Software 85

Userpilot

MARCH 21, 2023

For any SaaS owner or product manager, understanding your customers’ daily lives and the user tasks they need to complete to achieve their goals is vital. These describe the overarching aims a customer has when using your product or service. Customer interviews are a time-consuming process but give valuable insights.

User Testing 89

User Testing Research Software Customer Experience Data Visualization 89