Userpilot

OCTOBER 24, 2023

When it comes to product-led growth , SaaS companies need to get everything details right. In this guide, we’ll be going over what usage-based pricing is, the benefits of a usage-based pricing model, different types of usage-based pricing, and a few examples from SaaS companies that have effectively deployed this strategy!

Analytic Tools 95

Analytic Tools Data Visualization Reporting Tools User Testing 95

Userpilot

FEBRUARY 9, 2023

You will also know how to track and use it for your SaaS business. It helps your SaaS business understand customer behavior and take action to improve customer satisfaction and loyalty. You can collect data for predictive analytics using feature tagging and combining product usage data with heatmaps for more insights.

Data Visualization 91

Data Visualization Analytic Tools Customer Feedback Customer Experience 91

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. Want to learn how Userpilot can help your SaaS combat customer friction? Types of customer friction points In SaaS products, customer friction can manifest itself in various forms throughout the customer lifecycle.

Data Visualization 84

Data Visualization Analytic Tools Research Software User Friction 84

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. SaaS Conversion Funnel. Book a demo to learn how it can help you, too.

Analytic Tools 73

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 73

Userpilot

OCTOBER 2, 2023

It offers NPS surveys, feature tags and heatmaps, path analysis , and A/B testing. Examples of when you can use a generative research method in SaaS Certain situations exist when you should conduct generative research methods within your SaaS. Here are some examples of when evaluative research is right for a SaaS.

User Testing 103

User Testing Product Research Research Software Feedback Software 103

Userpilot

DECEMBER 8, 2022

SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. In this guide, we’ll touch upon various heatmap examples and their benefits for SaaS use cases. To identify which features lack attention, use feature tagging in Userpilot.

Analytic Tools 94

Analytic Tools Data Visualization User Testing Customer Feedback 94

Userpilot

JULY 26, 2022

Goals vs segments: how do they matter in SaaS? SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Goals in SaaS are conversion points along the customer journey that you want your users to reach. Goals and segments are equally important in SaaS.

Customer Feedback 89

Customer Feedback Customer Experience User Testing Feedback Software 89

Userpilot

JUNE 8, 2023

As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. Tag features and custom events let you track feature usage and adoption progress. SaaS businesses collect this relevant information upon user signup. Why should you collect event data?

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Events 85

Userpilot

OCTOBER 20, 2023

What’s the best funnel optimization tool for SaaS companies? Userpilot offers analytics , feedback, and user engagement features, including feature tagging, custom event tracking, heatmaps , onboarding flow analysis, and funnel analytics. Let’s get right to it! Book the demo to see how it can help your team.

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Reporting Tools 92

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

Feedback Software 94

Feedback Software Research Software User Testing Customer Experience 94

Userpilot

JANUARY 12, 2023

You’ll also learn how to calculate user engagement for your SaaS. Use feature tags, Heatmaps, and NPS. How to improve user engagement in SaaS: Use live demos to showcase your product. What is an engaged user in SaaS? The key to SaaS success is having a good number of customers that keep renewing their subscriptions.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Feedback 95

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94

Userpilot

APRIL 13, 2022

UX click tracking using feature tagging. UI tagging or feature tagging is a popular way to track feature engagement inside your app. If your goal is to gauge the number of clicks on specific buttons or links inside your SaaS, go to the Growth Insights section in Userpilot and tag the feature you’re willing to track.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Customer Feedback 91

Userpilot

FEBRUARY 6, 2023

This is where you tag your UI elements and then measure activity in the form of clicks and hovers. To complete click tracking , employ Userpilot’s feature tagging to tag different UI elements in your product and see how users interact with them (clicks, hovers, etc.). Feature tagging and click tracking in Userpilot.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Userpilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. For this, you can use a tool like Userpilot to tag features and set up in-app events. But what type of dashboards can you use to analyze your onboarding process?

Data Visualization 92

Data Visualization Onboarding KPIs Dashboard Analytic Tools 92

Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. In this post, we’ll discuss the most important SaaS metrics to analyze and some of the best SaaS analytics tools you can use to drive product growth.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 97

Userpilot

JANUARY 12, 2023

The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps and user funnel analytics.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Customer Feedback 94

Userpilot

OCTOBER 31, 2022

For SaaS companies, leveraging numerous customer data points have tremendous benefits, such as: getting actionable insights. Filtering events and tagging features to trigger in-app experiences and encourage customers to interact more with the product. Filter events and feature tags usage and trigger in-app experiences.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Research Software 96

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Understand trends by tagging responses.

Feedback Software 94

Feedback Software User Testing Research Software Customer Feedback 94

Userpilot

JULY 27, 2022

In this article, I’ll show you which feedback approach is better for your SaaS and the right tools for collecting it. Feedback is essential for SaaS companies because it helps product teams improve the user experience. Why is customer feedback important for a SaaS business? tag response by keyword or theme.

Feedback Software 91

Feedback Software User Testing Customer Feedback Analytic Tools 91

Userpilot

DECEMBER 7, 2023

It will also guide you through uncovering and harnessing these insights in your SaaS business. For example, you can use feature tags to understand how users interact with a feature. It offers a variety of ways to collect data, including through in-app surveys, event tracking, feature tags, funnel analysis, and more.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

JULY 15, 2022

What is a micro-conversion in SaaS? Micro-conversions , or micro-goals, in SaaS, are actions a user takes to reach a macro conversion. What is a macro conversion in SaaS? In SaaS, a macro conversion usually involves converting a free-trial user to a paid user or going from a freemium to a paid one.

Customer Experience 96

Customer Experience Customer Feedback Data Visualization User Testing 96

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. Now let’s go over five examples of product experience strategies for SaaS: Personalize product experiences based on customer feedback for quicker value realization.

Data Visualization 89

Data Visualization User Testing Customer Experience Analytic Tools 89

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Users want SaaS products that are as intuitive as possible; no one wants to struggle to use a piece of software as if they’re living in 2008. Product pricing plans weak points: SaaS pricing can be tricky.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software User Testing 90

Userpilot

JANUARY 8, 2024

This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Unless necessary, don’t put a price tag on the webinars; just gate the entry with a lead collection form. Leverage that opportunity to market your tool and attract new customers.

Analytic Tools 101

Analytic Tools Research Software Feedback Software Customer Experience 101

Userpilot

MARCH 28, 2024

To conduct any analysis, you must collect user behavior data, which is done by tagging events and features. User analytics is a research method that involves collecting, analyzing and interpreting data on user interactions with the SaaS product. Why is user analytics important for SaaS companies? Feature tagging in Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Benefits of the SaaS user onboarding process: Improved retention. The three phases of SaaS onboarding are primary, secondary , and tertiary onboarding. What is SaaS customer onboarding?

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 95

Userpilot

NOVEMBER 19, 2023

It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Cross-selling comes with multiple benefits for SaaS companies.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Reporting Tools 78

Userpilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. Analyzing NPS responses using NPS response tagging, quickly identify recurrent themes your audience is talking about ( positive or negative ) and address them. Analyze NPS responses using NPS response tagging. Checking NPS response tags on Userpilot.

Product Research 90

Product Research Feedback Software Customer Experience Data Visualization 90

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? To build an NPS program for your SaaS product, you need to first segment customers and decide who to survey. You can tag responses to understand the context behind the NPS score. How to build an NPS program for your SaaS?

Feedback Software 93

Feedback Software Analytic Tools Research Software Software Review 93

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. NPS is crucial for SaaS businesses because it helps you track user sentiment , find areas of improvement and optimize the user journey. The average NPS is 31 for SaaS businesses. Why is NPS crucial for SaaS companies?

Feedback Software 95

Feedback Software Analytic Tools Research Software User Testing 95

Userpilot

JANUARY 30, 2023

It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. TL;DR Customer behavior analytics is an in-depth analysis of user interactions within your product that helps SaaS companies understand customer preferences and locate friction points.

Analytic Tools 90

Analytic Tools Data Visualization Customer Feedback Feedback Software 90

Userpilot

FEBRUARY 26, 2023

Mixpanel has become a popular choice among SaaS companies with its advanced analytics and intuitive interface. Its analytics functionality includes advanced segmentation , feature tagging, creating and tracking custom events , product experimentation with A/B tests, sending in-app messages , and analyzing user sentiment.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Software Review 92

Userpilot

MARCH 16, 2023

While UserGuiding is a great solution for small SaaS companies, it might not be the right choice for your business if you want to: Create customer segments without any coding. It’s a no-code solution specifically designed for SaaS product teams that want to improve the customer experience and boost activation rates.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? Userpilot is the best platform to measure product health metrics for its multiple features to collect data, tag specific features, analyze product engagement , and create and send microsurveys to measure customer satisfaction.

Onboarding KPIs 80

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 80

Userpilot

MARCH 31, 2023

In SaaS, it’s more popularly known as customer churn and occurs when your product or service fails to offer continuous value to customers. For SaaS businesses, the churn rate shouldn’t exceed 5%-7%. SaaS companies need to track a number of key metrics to ensure high product performance and customer satisfaction.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Userpilot

OCTOBER 31, 2023

User experience analytics is one of the secret ingredients for boosting SaaS growth. Methods to collect quantitative data: NPS and CSAT surveys, feature tagging , trend reports, funnel reports. Feature tagging Implement feature tagging within your product to monitor user interactions with specific features.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87