The Product Coalition

MAY 15, 2019

McElroy wrote a short memo where he described “Brand Men” who had overall responsibility for the brand and managing of a product. Ahead of his time he also described that the best “Brand Men” would do this though experimentation and customer interactions?—?obviously obviously most people skipped that part!

Product Management 92

Product Management Product Manager User Testing Product Research 92

Intercom, Inc.

AUGUST 18, 2021

“First developed in 2001 by Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty” First developed in 2001 by management consultant Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty. .

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Intercom, Inc.

AUGUST 13, 2019

This was probably best illustrated in what’s been called the single most famous edit in the history of cinema, in 2001: A Space Odyssey. The video operator for the demo was a guy named Stewart Brand , who among other things published a magazine at the time called the Whole Earth Catalog. It’s an ongoing process.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223