2002 Artificial Inteligence Messaging Vision 
Gainsight
MARCH 1, 2024
What’s coming: Embedding Artificial Intelligence into CS further and further. I managed my first portfolio of accounts starting in 2002, so if I am doing my math correctly … a lot of years. We finally have a seat at the table and have input into the strategic vision. This will help make CS a more strategic role.
Intercom, Inc.
JANUARY 24, 2019
It’s now so inexpensive to go to market that having a great tech vision and product isn’t enough. Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. Mike: Thanks, John, for having me.
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