14 NPS Survey Best Practices For SaaS: How to Leverage NPS Surveys
Userpilot
MARCH 23, 2022
They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. Collecting feedback at different stages of the customer journey helps you identify and address friction easily.
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