The Product Coalition

JUNE 4, 2020

When it comes to measuring customer satisfaction with your product, the Net Promoter Score (NPS) can be one of the most important metrics you should pay attention to. Rafayel Mkrtchyan is a product management consultant who helps companies improve their product discovery and delivery processes.

User Testing 78

User Testing Product Marketing Product Research Marketing 78

Sachin Rekhi

JUNE 18, 2015

Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. Fred found NPS to be a strong alternative to long customer satisfaction surveys as it was such a simple single question to administer and was able to show correlation between NPS and long-term company growth.

Product Research 107

Product Research Customer Experience User Testing KPI 107

UX Studio

JUNE 30, 2023

3 – Propane Agency About the Agency 3 passionate individuals founded Propane in 2003. Their areas of competence include but not limited to digital product strategy, design systems, application design, and user interface. Clients can enjoy services such as brand strategy, art direction, copywriting, and more.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60