Johanna Rothman

APRIL 4, 2022

In 2006 or 2007, a little too late, I moved to WordPress. Not because I didn't have comments, but because at the time , we needed a separate commenting system. The person I hired could not export the comments from the other system and integrate them into WordPress. I'm still not positive what the problem is.).

Feedback Software 59

Feedback Software Technical Review Blog Technology 59

Mind the Product

AUGUST 19, 2019

An ML system would probably catch more mistakes but would be far more expensive to build. You forget that your dataset also includes December and Christmas holidays that skew your data due to unusual user activity and behaviour. The other side of people understanding how the model works is that they will try to game the system.

Artificial Inteligence 178

Artificial Inteligence Data Visualization Product Research Reporting Tools 178

Intercom, Inc.

OCTOBER 29, 2020

Frequent touch points and positive interactions will create strong relationships and build customer loyalty. I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. It was just the most broken system ever.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209