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Building What Customers Need: The Ultimate Recipe

The Product Coalition

A few days back, I was chatting with a product manager at one of the biggest software companies of our time. Upon investigation, it turned out that automation was possible just by tweaking the systems. The initial period to build this system was 12 months. He has been leading multiple teams for over two years now.

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5 Machine Learning Lessons for Product Managers

Mind the Product

But with machine learning the solution itself is so exciting and novel that it’s tempting to forget to ask yourself why you need it in the first place. An ML system would probably catch more mistakes but would be far more expensive to build. It’s actually a great way to think about a zero state for your product.

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HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Intercom, Inc.

Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. We coined the term way back in 2006 when we founded the company, and a lot of our story, historically speaking, has been around marketing. Speak the customer’s language.

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Technology Gets Old One Day at a Time: Broken Blog Feeds and What You Missed

Johanna Rothman

Technology gets old. Here's a story about how technology changes one day at a time and everything is okay—until it's not. In 2006 or 2007, a little too late, I moved to WordPress. ” I had to hire someone to move my Blogger blog and HTML site from old technology to new technology. Why “too late?”

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Product Discovery Anti-Patterns Leading to Failure

The Product Coalition

software is eating the world?—?, Example : The Secret Tesla Motors Master Plan (just between you and me) from August 2nd, 2006.) Loving the solution : This is a variation of the ‘we know what to build’ syndrome. The solution to this product discovery anti-pattern is simple: Fall in love with the problem, not your solution.

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Agile Movers & Shakers (1): Viktor Cessan

The Product Coalition

Agile Movers & Shakers: Viktor Cessan’s Questionnaire Please describe what you do in 280 characters : “I coach organizations and teams from a system, agile, and product perspective.” I had no prior knowledge of agile back then (in 2006). So to me, the work I’m doing is larger than software development.

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Coda’s Shishir Mehrotra on rethinking docs from scratch

Intercom, Inc.

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? It’s a nearly impossible task, but Shishir Mehrotra and his team at Coda have set out reimagine documents, spreadsheets, and apps in a way that undoes 40 years of blind fealty to Microsoft Office and its predecessors.