2006, Inbound, Software Review and Startups

Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

Intercom, Inc.

OCTOBER 29, 2020

I had wanted to be in tech because I’d done a bunch of coding undergrad and engineering undergrad, and as tech started to take off in the mid to late nineties, I knew that I wanted to be in the Bay Area, in Silicon Valley. And so after a few more years doing that, I left and joined a startup. And I met my husband, Eric, out here.

Feedback Software

Feedback Software Research Software User Testing Reporting Tools

HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Intercom, Inc.

JULY 11, 2019

You might say it’s one of the strongest advantages a startup has. Michael: Most people listening probably think of HubSpot as this inbound marketing company. We coined the term way back in 2006 when we founded the company, and a lot of our story, historically speaking, has been around marketing. Scaling support as you grow.

Customer Experience

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Product Management Today

Reflecting on the Intercom journey – Karen Peacock and Des Traynor in conversation

HubSpot’s Michael Redbord on staying in touch with your customers as you scale

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