Oracle’s Catherine Blackmore on the evolution of customer success
Intercom, Inc.
APRIL 7, 2022
On March 8, they incorporated their management tool. Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. Agility is central to the role. And as you might have already guessed, they called it Salesforce.
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