Intercom, Inc.

APRIL 18, 2019

In late 2007, a pair of roommates found themselves scraping their wallets to come up with enough cash to cover their exorbitant San Francisco rent. Their names were Brian Chesky and Joe Gebbia, and they had just started Airbnb. This is episode six of Scale , a brand new podcast series on moving from startup to scale up.

Outbound 112

Outbound Customer Experience Education Airlines 112

Andrew Chen

MARCH 18, 2019

What distribution channels should a new consumer internet startup consider in 2019? What is your advice for startup CEOs? First, it’s interesting when a startup using a new platform or a new technology in a clever way. So when a new startup purports to create new consumer behavior, I’m sometimes skeptical.

User Testing 94

User Testing Data Visualization Customer Experience Customer Feedback 94

Andrew Chen

MARCH 18, 2019

What distribution channels should a new consumer internet startup consider in 2019? What is your advice for startup CEOs? First, it’s interesting when a startup using a new platform or a new technology in a clever way. So when a new startup purports to create new consumer behavior, I’m sometimes skeptical.

User Testing 40

User Testing Data Visualization Customer Experience Customer Feedback 40