Intercom, Inc.

APRIL 18, 2019

In late 2007, a pair of roommates found themselves scraping their wallets to come up with enough cash to cover their exorbitant San Francisco rent. Their names were Brian Chesky and Joe Gebbia, and they had just started Airbnb. In the early days, if an outbound call [asked], ‘Who runs customer success for you?’ Who are you?

Outbound 112

Outbound Customer Experience Education Airlines 112

Andrew Chen

MARCH 18, 2019

It’s been said (and written) that we are kind of in a funky consumer internet winter, compared to 2007 when we had the Facebook platform and the iOS/Android platforms and so on. Eventually I found a Kickstarter page with some info, for a store they had opened near Union Square, and found their names. Stay outbound.

User Testing 94

User Testing Data Visualization Customer Experience Customer Feedback 94

Andrew Chen

MARCH 18, 2019

It’s been said (and written) that we are kind of in a funky consumer internet winter, compared to 2007 when we had the Facebook platform and the iOS/Android platforms and so on. Eventually I found a Kickstarter page with some info, for a store they had opened near Union Square, and found their names. Stay outbound.

User Testing 40

User Testing Data Visualization Customer Experience Customer Feedback 40