Intercom, Inc.

FEBRUARY 7, 2019

I went from most of my day being watching other people do things, being in meetings and reviews and so on, to all of a sudden writing specs, doing designs and trying to figure out what the product was. You joined YouTube back in 2008, and you helped guide the company through hypergrowth after its acquisition by Google. This was 2008.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

The Product Coalition

FEBRUARY 22, 2021

Each of those products has a product roadmap that needs to be reflected in the product’s backlog, which ultimately provides the Sprint Backlog. Several reasons are causing this phenomenon ranging from a founder or entrepreneur who pursues his or her product vision without engaging in customer discovery activities.

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

Product Solving

AUGUST 26, 2020

Hiten Shah said it nicely on Twitter recently: Hiten Shah @hnshah Friction is the keyword in product development. 5:39 PM ∙ Jul 26, 2020 108 Likes 11 Retweets Building products is, indeed, all about friction. Then the cycle starts over again as you interview customers who are using your products in their day-to-day work.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Business of Software Conference

SEPTEMBER 3, 2019

So, let’s zoom down into that flatline and we see that 2007, 2008 – in 2008 we actually did forty-five thousand dollars in sales which is kind of cool because we did 10,000 in 2007 so I said ‘Hey we’ve quintupled our sales.’ Now, we are a systems management solution. So, while this is kind of cool over here.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40