Intercom, Inc.

APRIL 7, 2022

After working in retail for companies like Kellogg’s and Nestlé, she switched gears to tech – first at Jigsaw, which was acquired by Salesforce in 2010, where she stayed on as the Vice President of Customer Success, and then at Badgeville, Bluenose Analytics, and now Oracle , as the GVP of Customer Success & Renewals.

Analytic Tools 118

Analytic Tools Customer Experience User Testing Data Visualization 118

Intercom, Inc.

JULY 11, 2019

Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. That team, to me, has gotten a lot more interesting over the last three or four years because of that explosion of automation technology. Scaling support as you grow.

Customer Experience 188

Customer Experience User Testing Customer Feedback Feedback Software 188

The Product Coalition

JUNE 25, 2019

Exploring Agility in Distributed Information Systems Development Teams: An Interpretive Study in an Offshoring Context. While the primary focus of this study is on the agility of distributed teams, and the difficulties presented by remote work, it also has some key takeaways for the success of distributed teams that I found helpful.

Weak Development Team 102

Weak Development Team Research Software Customer Experience Leadership 102

UX Studio: Product Management

NOVEMBER 22, 2022

Besides working as a graphic design firm in the UK, their services include web development combining visual and technical skills in HTML5, CSS, and JavaScript. They merge the mentality of a smaller, independent agency with a major agency’s strategy, creativity, and technology. Together . Will Beeching founded Together in 2018.

Research Software 79

Research Software Technical Review Data Visualization User Testing 79

Userpilot

JULY 13, 2021

While reviewing their design files, ask yourself the following questions: Is the folder structure organized and intuitive? An ideal answer might look like this: “The overall design of the Zapier UI is beautiful because it’s extremely simple, catering to users who aren’t technical but want to create automations with technology.

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

UX Studio: Product Management

OCTOBER 2, 2023

We’re employing agile methodologies that prioritize efficiency and effectiveness. As one of the best digital design agencies, Basic offers an ample number of services, from strategy and brand experience to content and technology solutions. These leave an exceptional first impression and differentiate our clients from competitors.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

Amplitude

MAY 9, 2018

The first rule of organizational design is that all organizational designs are bad,” Ben Horowitz wrote in 2010. So each pod has a product owner, design owner and tech owner, as well as access to the product analytics solution they need to make decisions day to day. You need to figure out what you’re optimizing for. Final thought.

Weak Development Team 59

Weak Development Team Onboarding KPIs User Testing Customer Experience 59

The Product Coalition

SEPTEMBER 2, 2019

And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. Blank defines customer development as a process of obtaining customer insights that can be used to create, review and optimize the ideas in product development.

User Testing 67

User Testing Customer Feedback Product Research Customer Experience 67

Alchemer Mobile

NOVEMBER 25, 2019

I’m the Vice President of Mobile and Emerging Tech here at Rightpoin t, and I’m really thrilled to welcome Robi Ganguly, who I’ve known for many years, have always been impressed with the work that he and his team have done, and the product that they’ve built at Apptentive. average, which is really just fantastic.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

ProductPlan

SEPTEMBER 8, 2021

Open 24 hours a day, the site was user-friendly, encouraging browsers to post their own reviews of books and offering discounts, personalized recommendations, and searches for out-of-print books.”. Amazon is a multinational technology company known worldwide as a mega e-commerce marketplace. Britannica.com ). to get a feature done.”.

Product Strategy 87

Product Strategy User Testing Strategy Technical Review 87

Business of Software Conference

JULY 20, 2020

She is also one of the most regularly published authors in the Harvard Business Review. Do you empower small, agile teams? We invest in RND, that allows us to create better technology, that allows us to then use our armies of salespeople and massive global distribution to get the word out. They formed in 2010.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75