Gainsight

FEBRUARY 2, 2024

As anyone who has developed a training center will tell you, the number one goal of this effort is to get people to utilize training materials. In the past few years, Northpass has helped some of the world’s most innovative brands (Uber, Shopify, Airbnb, and The Economist) with developing their online learning centers.

Education 52

Education User Testing Customer Experience Research Software 52

Business of Software Conference

FEBRUARY 16, 2021

So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. And I was a software developer before. And then in 2010, we got our first customer. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Business of Software Conference

NOVEMBER 26, 2018

Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea. You can numerically work your way to Product-Market Fit, but before I share how, let’s wind the clock back eight years in 2010, I started this company, Rapportive. Anyway, my name is Rahul. You can measure it. Step 2: Segment.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

Business of Software Conference

MARCH 11, 2020

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. So it was always like and I finally I sold it in before I started Performable like 2010 and because I never thought it was a business. ML : Describe David Cancel.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Business of Software Conference

JUNE 5, 2019

And as we’re working through, building our product, we released it January 1st 2010 and since then we’ve added probably 250 banks around the world. We had made a bad hire. And within a bank within large corporations most of the systems that are built inside those enterprises are not tools they’re tasks.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Intercom, Inc.

SEPTEMBER 22, 2022

But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. However, Michele quickly realized that customer research should be a part of the whole product development process.

User Testing 138

User Testing Research Software Customer Experience Analytic Tools 138

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Andrew Chen

AUGUST 10, 2023

What starts as a slow boil – where the team has a well-planned roadmap, and a big vision – becomes a sudden crisis. The team needs a new plan. An enterprise SaaS product would have its own set of metrics. – gotta love those 2010 app names). There’s late evening phone calls and emergency sessions.

User Testing 80

User Testing Analytic Tools Customer Experience Weak Development Team 80