Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Intercom, Inc.

DECEMBER 21, 2021

Productboard founder and CEO Hubert Palan on mastering product strategy. Far too many businesses rely on early-on hunches to inform their product strategies. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Webflow’s Maggie Hott on building a scalable sales team from the ground up.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Business of Software Conference

OCTOBER 3, 2019

And I did it in 2010. Some developers want to work for the next “big thing” and you won’t be able to hire them but you will be able to hire people who’ve done it. This conference serves a great purpose to give a home to a more mature, understated-but-enormous part of the software industry. Title: Software Engineering Manager.

Weak Development Team 40

Weak Development Team Engineering Positioning User Testing 40

Business of Software Conference

OCTOBER 3, 2019

And I did it in 2010. Some developers want to work for the next “big thing” and you won’t be able to hire them but you will be able to hire people who’ve done it. This conference serves a great purpose to give a home to a more mature, understated-but-enormous part of the software industry. Title: Software Engineering Manager.

Weak Development Team 40

Weak Development Team Engineering Positioning User Testing 40