Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Niamh O’Connor , Brand Editor.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Mind the Product

DECEMBER 13, 2018

He is the co-author of the award-winning book Lean UX and the Harvard Business Review Press book Sense & Respond. Headquartered in Kuala Lumpur, Malaysia, the company operates the JobStreet and JobsDB brands helping hundreds of millions of job seekers in seven markets across Asia to find employment and pursue their passion.

Analytic Tools 148

Analytic Tools Workshop Data Visualization Government 148

Lenny Rachitsky

FEBRUARY 13, 2024

At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies. This changed in 2023, when Randy Gao, Simon Huang, and Minah Jung comprehensively reviewed the top methods , combining insights from dozens of papers to make sense of WTP. Pricing is one of the biggest levers to growth.

Data Visualization 101

Data Visualization Product Research User Testing Research Software 101

UX Studio: Product Management

SEPTEMBER 16, 2021

Apart from working with established brands and startups, we assess the expertise of various companies and create our independent rating list of trustworthy design companies. We have reviewed Berlin design studios’ competency, portfolios, and experience to define the best web design Berlin companies to work with. . Phoenix Design.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Intercom, Inc.

JANUARY 16, 2020

Here are five quick takeaways: In 2011, Forbes Magazine called RealtimeBoard (Miro’s previous iteration) “a virtual whiteboard on steroids” We chatted to Andrey about this description to see if the shoe still fits today. Short on time? John: Why the switch of name from RealtimeBoard to Miro? Andrey: Absolutely.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Intercom, Inc.

OCTOBER 29, 2020

I had wanted to be in tech because I’d done a bunch of coding undergrad and engineering undergrad, and as tech started to take off in the mid to late nineties, I knew that I wanted to be in the Bay Area, in Silicon Valley. We were working together as consultants, where we basically designed and built software for other people.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

AUGUST 26, 2021

But in 2011, Intercom was only a small group of friends, Eoghan McCabe, Ciaran Lee, David Barrett, and Des Traynor. Ciaran says they had a problem with their software. The whole thing wasn’t some massive brand vision. Des Traynor: That’s correct. We were obsessed with lattes. They needed a solution.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223