Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

Userpilot

MARCH 29, 2022

This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers. Created in 2011, Zoom has over 300 million participants every day globally. The consumer demands better products and better experiences from the tools and products they use. How did Product-led strategies begin?

Feedback Software 90

Feedback Software Onboarding KPIs User Testing Strategy 90

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118