2011 Inbound Positioning Strategy 
Intercom, Inc.
DECEMBER 28, 2022
For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. You’ll find the ongoing series here.
Intercom, Inc.
OCTOBER 29, 2020
In this very special episode of Inside Intercom, I sat down with Des, our co-founder and Chief Strategy Officer, for a wide-ranging conversation about our respective journeys so far, our thoughts on Intercom through the years, and what the future holds. Short on time? Here are a few quick takeaways: Focus on your customers.
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Userpilot
JANUARY 10, 2022
Customer success strategies focus on helping customers achieve their goals in the long term while customer support centers around short-term solutions. Customer success managers can use customer data from NPS and churn surveys to create a data-driven strategy and win customers back. Let’s get started! What is customer success?
Business of Software Conference
NOVEMBER 19, 2019
For those of you that don’t know, DataSift launched efficiently in end of 2011 with a proposition that was pretty hearty. Remember when social media was going to be all things about positive change for the world and people had big banners that said “thank you Facebook”? We also drove a huge amount of inbound.
Intercom, Inc.
MARCH 29, 2022
Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. Our core beliefs.
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