Userpilot
NOVEMBER 17, 2021
started as BizTalk 360 in June 2011. ” It took another 18 months of hard work, but by June 2011, Saravana finally launched the first version of his product, BizTalk360. In the same year of its launch, Saravana closed on 5 inbound enterprise customers for BizTalk360. How did Kovai make it here today?
Intercom, Inc.
DECEMBER 28, 2022
For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Without a set of principles organizations begin to fracture.”
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Brian Balfour
JULY 12, 2017
LinkedIn is the perfect example where over time they've achieve Product Channel Fit with Virality, UGC SEO, and different forms of Inbound and Outbound Sales. Old Channels Get Killed Off In late 2011 Pinterest hit an inflection point and their growth started to take off. As a result you can't think about Product and Channel as silos.
Brian Balfour
AUGUST 3, 2017
Since the product still requires a fair amount of setup and education to work they use Inbound Sales (Content) and Channel Partnerships (Product Channel Fit). As a result they've differentiated their product on “All In One” since thats what mid-market customers care about. One of the reasons were they hit product channel fit.
Userpilot
JANUARY 10, 2022
Customer success strategies focus on helping customers achieve their goals in the long term while customer support centers around short-term solutions. Customer success managers can use customer data from NPS and churn surveys to create a data-driven strategy and win customers back. 4 strategies to achieve customer success in SaaS.
Intercom, Inc.
OCTOBER 29, 2020
In this very special episode of Inside Intercom, I sat down with Des, our co-founder and Chief Strategy Officer, for a wide-ranging conversation about our respective journeys so far, our thoughts on Intercom through the years, and what the future holds. We incorporated in San Francisco on August 15th, 2011, I think. Short on time?
Business of Software Conference
JULY 26, 2016
Des Traynor: Product Strategy is About Saying “No” Revisited. Rand Fishkin: Helping Customers Find You Online – The Ever Changing World of Inbound Marketing. Dharmesh Shah: Strategies for Building Great Companies. Noah Kagan: Rogue marketing strategies. Talks from BoS USA 2011.
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