Gainsight

APRIL 12, 2023

Later on, when we thought a new acquisition of raw technology was ready to scale (it wasn’t – it is now) In 2022 (like many companies), when we misread the “COVID bump” of 2021 for a secular change in software In each case, the mistake wasn’t being aggressive. Invest in back-office systems early.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Intercom, Inc.

APRIL 22, 2019

Rick started Guru in 2013, after successfully founding Boomi (a cloud integration and data management company) and selling it to Dell. Most customers either know their problem and are looking for a self-help solution (which AI can help provide), or are stumped and need a helping hand from a human.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Userpilot

FEBRUARY 17, 2021

Big names like the Product Marketing Alliance, Product World, and Product Con are still going through with virtual versions of their flagship conferences. Product World. Product Marketing Rendezvous. Source: Product Marketing Alliance. Source: Productworld.co.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

UX Studio: Product Management

SEPTEMBER 16, 2021

Imagine you would like to design a new mobile app interface in Berlin. Perhaps, you’ll start looking for Berlin design freelancers or product design studios in Berlin. . UX studio was founded by a UX design ambassador and TEDx speaker, David Pasztor, in 2013. It’s a common request we often get from our clients.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Gainsight

MAY 13, 2020

We could have never imagined that when we started Pulse in 2013 with 300 attendees that it would grow to the size of our virtual conference today with over 21,000 registered attendees. As they put it “ most enterprise software sucks because product teams design it based on feedback from buyers. What is ‘The Build Trap’?

Data Visualization 59

Data Visualization Feedback Software Analytic Tools User Testing 59

Melissa Perri

MAY 5, 2016

I was tired of building products that no one used. Watching and waiting for the numbers to go up in Google Analytics, only to be let down again. My team and I spent months building products we thought would be successful, only to be disappointed. When I had the chance to try the MVP approach on a new product, I jumped on it.

User Testing 120

User Testing Feedback Software Research Software Customer Experience 120

The Product Coalition

NOVEMBER 25, 2019

You’ll also be meeting people from other disciplines, like Software Development, Product Marketing , Operations, etc. Of course, that’s if you want to look at it with an analytical eye. There are certain problems that have already been solved by bigger companies like brand-recognition and Product-Market fit.

Analytic Tools 78

Analytic Tools Weak Development Team Naming Certifications 78

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Intercom, Inc.

MAY 22, 2019

Deepa Subramanian (a graduate of Harvard Law School and a veteran of Salesforce) set out to improve businesses’ understanding of the customer voice by co-founding Wootric , a platform that offers a range of feedback collection and analysis tools to help teams gain deeper, more relevant insights into their users’ desires and complaints.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. That’s right: the key to recurring revenue in the SaaS world is intelligent onboarding. What is an onboarding platform? That’s a good idea.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

The Product Coalition

SEPTEMBER 4, 2023

Because not everyone finds a way out of the loop of reactive product development. And yet, useful improvements do not always add up to the desired results , especially when growth is a problem and the market is saturated with similar solutions. And often enough, that feedback leads to useful improvements.

User Testing 124

User Testing Customer Feedback Vision Customer Experience 124

Userpilot

DECEMBER 23, 2020

We’ve interviewed several prominent names in the industry, including the CEO of Product School, Carlos Gonzalez de Villaumbrosia; Andrea Saez, Head of Product Growth and Education at ProdPad; Gen Furukawa, Co-Founder at Prehook; Natália Kimli?ková, Trends to Watch In Product – Table of Contents. Natália Kimli?ková,

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Intercom, Inc.

MAY 17, 2018

In short, JTBD is a research process that helps uncover a customer’s motivation for buying your product – the “job” your product is“hired” to complete. Today, Bob is President and CEO at The Re-Wired Group , a consultancy that’s helped develop more than 3,500 products and services. Why does he want it?

User Testing 202

User Testing Customer Experience Reporting Tools Research Software 202

Intercom, Inc.

MAY 12, 2020

This month’s episode looks at the contentious notion of “product judgment.” And perhaps more importantly, how can you develop it? If you’re short on time, here’s five quick takeaways: Why do we say product judgment as opposed to product taste or instinct ? ” What is it?

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

Userpilot

NOVEMBER 23, 2023

If you integrate an existing model into your product, like most SaaS companies, it won’t be enough to outperform your competitors. Training your own model requires access to data and technical resources but could be a true differentiator in the market. When integrated well, AI can enhance the product experience for customers.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105