Intercom, Inc.

MAY 12, 2020

It’s hard at times to ensure that PMs and designers are getting that direct feedback loop with users , but it pays enormous dividends. Keeping customers in the feedback loop. There’s only really one way to develop product judgment and that’s through direct interaction with your customers.

User Testing 173

User Testing Customer Experience Product Research Customer Feedback 173

The Basics of Product Management

JULY 21, 2020

It was launched with a lot of fanfare in 2012 with commercial availability by mid-2013. Based on an effective product feedback loop , Google Glass enterprise edition 2 was launched in mid 2019. But, the Google Glass never really captured the user imagination. The wearable tech didn’t really take off.

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

Izenda

JUNE 17, 2019

In 2013, during the third quarter of Super Bowl XLVII, something happened that had never happened at a super bowl before: the power went out. The reactive feedback loop. For 34 minutes, the most-watched sporting event of the year was reduced to the half lit interior of the Mercedes-Benz Superdome.

Product Research 64

Product Research Product Management Product Manager Feedback Software 64

Usersnap

OCTOBER 31, 2023

Lin in his book “Decode and Conquer” in 2013. Report customer’s needs Feedback Loop Integration : Make providing feedback as easy as possible within your product. What is the CIRCLES framework (AKA CIRCLES method) in Product Management?

Data Visualization 52

Data Visualization Feedback Software Product Research Customer Feedback 52

Gainsight

APRIL 12, 2023

Lesson: Invest early in Digital Customer Success capabilities for all customers – like self-service, community, in-app engagement, telemetry, digital journeys, and product-CS feedback loops. Mistake #6: Not parting ways well always In startups, relationships end. Teammates and clients will leave.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Usersnap

DECEMBER 10, 2023

One of the most infamous events highlighting the consequences of inadequate UAT was the launch of the Healthcare.gov website in the United States in 2013. With its intuitive interface and robust feature set, it is designed to capture and manage user feedback with unmatched precision.

Data Visualization 52

Data Visualization Feedback Software Analytic Tools Reporting Tools 52

Intercom, Inc.

MAY 25, 2022

If you recall, Paul, back in our Series A days, in 2013 or so, it was very much like, “can we make the year?” There are feedback loops that kick in, whether it’s customer feedback or business dollars. The slower the loop, or the longer it takes to get the loop going, companies compound.

User Testing 138

User Testing Product Research Roadmap Customer Experience 138

Business of Software Conference

JANUARY 6, 2020

Working there and going through the growth of Boomi and then working at Dell I lived the pain that Guru now solves and so left and started Guru in 2013. I mentioned starting in 2013. We started that company in 2000 and that company was eventually acquired by Dell many years later. Yeah it’s a brilliant way to train and A.I.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Sachin Rekhi

JUNE 25, 2017

The final but most important dimension of product management is execution. Relentless execution ultimately determines whether you'll make your vision a reality.

Product Research 168

Product Research User Testing Product Management Product Manager 168

Andrew Chen

MAY 28, 2019

Americans listening weekly to podcasts grew from 7% in 2013 to 22% in 2019. While we prefer full-stack startups that own the experience end to end (positive feedback loops from listening app to content to monetization), we wouldn’t rule out breakout apps that are strong on any one aspect.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

Americans listening weekly to podcasts grew from 7% in 2013 to 22% in 2019. While we prefer full-stack startups that own the experience end to end (positive feedback loops from listening app to content to monetization), we wouldn’t rule out breakout apps that are strong on any one aspect.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Intercom, Inc.

AUGUST 25, 2022

Liam: In 2013, you sold Storyful to News Corp, moved to New York to help with the transition, but eventually came back to Dublin to take on the role of managing director in Twitter, Dublin. Weaponization of social media. Our analysts are creating machine-readable data in a variety of languages, which has been pushed into the machine.

Reporting Tools 208

Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208

Business of Software Conference

AUGUST 1, 2019

Prof Rita McGrath spoke at BoS USA 2013 about her belief that things were about to change dramatically, that markets were about to get a whole lot more agile and dynamic and that this would produce enormous opportunities for entrepreneurs. This Year: The Feedback Loop – How To Create A Culture Of Feedback (Workshop).

Feedback Software 8

Feedback Software Research Software User Testing Product Research 8