2013, Product Marketing, User Friction and Weak Development Team

Guru’s Rick Nucci on using automation to scale your customer experience

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience

Customer Experience User Testing Analytic Tools Feedback Software

Impact of AI on Product Management [Malte Scholz]

Userpilot

NOVEMBER 23, 2023

You can either use AI models trained on generic data, like OpenAI, or custom models trained on your own data. If you integrate an existing model into your product, like most SaaS companies, it won’t be enough to outperform your competitors. When integrated well, AI can enhance the product experience for customers.

Data Visualization

Data Visualization Feedback Software Analytic Tools Reporting Tools

Product Management Today

Guru’s Rick Nucci on using automation to scale your customer experience

Impact of AI on Product Management [Malte Scholz]

Webinars

Stay Connected