Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. To fix it, we had to change how we worked with our product team. Building a positive feedback loop.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

The Product Coalition

SEPTEMBER 7, 2022

Let’s consider the benefits of MVP development : MVPs Allow Businesses to Test Ideas In Markets In 2014, Hailo mobile app for calling a taxi failed. The platform that worked well in London could not survive in the competitive New York market. improve” feedback loop. Development is built on the “create?—?evaluate?—?improve”

User Testing 125

User Testing Feedback Software Research Software Product Research 125

ProductPlan

APRIL 9, 2020

Carlos González de Villaumbrosia has over 10 years of experience building teams and digital products in the US, Europe, and Latin America. Carlos founded Product School in San Francisco in 2014. Today, the company is the global leader in product management training with 20 campuses worldwide and a live online campus.

Product Research 103

Product Research User Testing Research Software Data Visualization 103

Userpilot

OCTOBER 20, 2023

Scalable and faster growth Slack had 8,000 subscribers on the day it launched in 2014. Such rapid success was possible thanks to the product-led growth model. Thanks to them, product-led businesses can better understand their pain points, needs, and preferences and use the insights to inform product development.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Experience 89

Gainsight

APRIL 12, 2023

Lesson: Invest early in Digital Customer Success capabilities for all customers – like self-service, community, in-app engagement, telemetry, digital journeys, and product-CS feedback loops. After the initial event exceeding our expectations, I decided to up my game for 2014. Teammates and clients will leave.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

The Product Guy

JUNE 20, 2019

Guest Post by: Terri Boshoff (Mentee, Session 9, The Product Mentor) [Paired with Mentor, Nis Frome]. When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old.

Product Research 151

Product Research Feedback Software User Testing Technical Review 151