Gainsight
MARCH 1, 2024
There are a lot of customers who can miss out on customer success due to the capacity the CS team might have. If your customers are still able to be successful by leveraging technology, drip campaigns, in-app messaging, or whatever motion you decide to use, why have your very talented CSMs doing stuff that can be done with a tool?
Gainsight
MARCH 19, 2020
Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. Notes demonstrate the diligence that your team is taking and they make sure accountability is clear on both sides. At Gainsight, every message we send in-app must pass our TRUSt Framework.
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Intercom, Inc.
OCTOBER 17, 2018
When you think of Intercom, you probably think of software, our Messenger, perhaps this blog. The first Intercomic (although that phrase wasn’t coined at the time) was created in 2014 when I was asked to create a comic for an intern who was finishing up their time at the company. Let me explain. How did it all begin?
Userpilot
JANUARY 30, 2023
The product adoption curve is a concept created by Everett Rogers back in 1962 and further developed by Geoffrey Moore in 2014. They're important for software development to get early feedback, but they usually don't stick around. In this case, Slack keeps its ad messages simple by giving you a clear benefit upfront.
Modus Create
JUNE 23, 2021
Despite the setback due to Covid, it has continued its growth sparked by digital transformation. . Nadella joined in 2014 and changed Microsoft’s mission to “empower every person and every organization on the planet to achieve more.” You don’t message people at work. The results were incredible. You slack them. .
Intercom, Inc.
FEBRUARY 7, 2019
Then I left Google in 2014 to start Coda. I went from most of my day being watching other people do things, being in meetings and reviews and so on, to all of a sudden writing specs, doing designs and trying to figure out what the product was. So in some ways, what we’re seeing in software is just the next phase of that.
Gainsight
OCTOBER 5, 2021
In 2014 and 2015, leaders recognized that proactive relationship management improved customer experience, satisfaction, and sentiment. Now, review sites exist for everything from SaaS to shoelaces. The post The Evolution of Customer Success appeared first on Customer Success and Product Experience Software | Gainsight.
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