Mind the Product

APRIL 20, 2017

The Chinese have found their own way to use the messaging platform. Chinese users have been able to book a taxi with ride-sharing and taxi-hailing service Didi since January 2014. WeChat took this tradition digital in 2014, with the release of its Red Packet delivery as an extension of its mobile payment.

Development 142

Development Data Visualization Transportation Customer Feedback 142

Alchemer Mobile

JUNE 20, 2019

In 2014, General Motors faced a huge crisis after faulty ignition switches caused 124 deaths. They can collect your customers’ complaints and help you identify the problem. Respond in a Timely Manner. The company had to recall 2.6 million vehicles over the first three months of the year.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

AB Tasty

MARCH 26, 2024

According to Rand, there is a learning curve in finding the message that resonates with this audience and the content that drives their interest as well as the platforms where you can connect with them and this will all depend on who your audience is.

Research Software 52

Research Software Marketing Artificial Inteligence User Testing 52

Gainsight

MARCH 1, 2024

If your customers are still able to be successful by leveraging technology, drip campaigns, in-app messaging, or whatever motion you decide to use, why have your very talented CSMs doing stuff that can be done with a tool?

Data Visualization 59

Data Visualization Customer Experience Technical Review Customer Feedback 59

Roman Pichler

JANUARY 8, 2019

Alternatively, you may want to unbundle one or more features into a new product, as Facebook did with Messenger in 2014 when the company released the messaging feature as a stand-alone app. Capture your decisions and document the new strategy for your product, for instance by creating a new, forward-looking Product Vision Board.

Product Research 216

Product Research Customer Experience User Testing Analytic Tools 216

Intercom, Inc.

SEPTEMBER 15, 2022

And when typing a message, there is a lot more room for ambiguity and misunderstanding, even when the interlocutors know each other well. Together, they’ll talk about the evolution of emojis, recent trends in business messaging, and how organizations can use emojis to build better relationships with their customers. Enter the emoji.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

Revulytics

FEBRUARY 5, 2019

Using anonymous data from Revulytics Usage Intelligence , it identified specific profiles of use and pushed targeted content about the new functionality directly to users by coupling usage data with ReachOut in-application messaging software. A key strategy has been to reach out to newer users in a company by leveraging in-app messaging.

Analytic Tools 71

Analytic Tools Reporting Tools Data Visualization Customer Experience 71

Intercom, Inc.

OCTOBER 17, 2018

As their work anniversary (or Interversary as we call it) approaches, people feel a real sense of excitement and suspense – each comic is a closely guarded secret until the day of the anniversary, when their manager posts the portrait alongside a note talking through their achievements for the year on our internal message board.

User Testing 151

User Testing Customer Feedback Feedback Software Software Review 151

Roman Pichler

JUNE 6, 2017

The product was rightly discontinued in 2014 after it had experienced a continued decline in sales. Take, for example, Google Wave, a product that combined e-mail, instant messaging, and wikis. Clinging to Question Marks. Some just die prematurely.

Customer Experience 167

Customer Experience Data Visualization Branding Development 167

Mixpanel

JULY 21, 2023

The Mixpanel homepage circa 2014. In addition to this large, blue sky of brand messaging and design, we knew early on that we’d have to adapt on the technical side in order to live up to this vision, whatever it ended up looking like. What should a website do? This meant rethinking our WordPress-powered stack.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Mixpanel

JULY 21, 2023

The Mixpanel homepage circa 2014. In addition to this large, blue sky of brand messaging and design, we knew early on that we’d have to adapt on the technical side in order to live up to this vision, whatever it ended up looking like. What should a website do? This meant rethinking our WordPress-powered stack.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Mixpanel

JULY 21, 2023

The Mixpanel homepage circa 2014. In addition to this large, blue sky of brand messaging and design, we knew early on that we’d have to adapt on the technical side in order to live up to this vision, whatever it ended up looking like. What should a website do? This meant rethinking our WordPress-powered stack.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Gainsight

MARCH 19, 2020

Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. The best CS teams have extended customer success into the product via in-app messaging, walkthroughs, guides, surveys, and the like. I’ll share a personal anecdote on that account. Carolyn Brewer.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Roman Pichler

JUNE 14, 2016

The messenger feature used to be part of the main Facebook app until it was unbundled in April 2014. Interestingly, features and components can become products in their own right. Take the Facebook Messenger app for example. It is therefore not the product.

User Testing 208

User Testing Customer Experience Product Research Agile 208

Intercom, Inc.

MAY 1, 2018

To bring us up to early 2014, you might be familiar with Product Hunt. What you realize is today there are dozens of ways to get your first hundred, your first thousand, your first ten thousand, or even your first million users, so much so that Benedict Evans tweeted: A cool new messaging app getting to 1m users is the new normal.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

Intercom, Inc.

MARCH 7, 2018

Why was WhatsApp successful when there were other similar messaging platforms? Why did Slack conquer the workplace messaging field in the face of so many competitors? A UN development report in 2014 noted that there were 28 megacities with over 10 million people whereas in 1990 there were only 10.

Reporting Tools 208

Reporting Tools Transportation Customer Experience Technology 208

Mind the Product

APRIL 2, 2020

I also remember the impact of hearing Kathy Sierra at Mind the Product in 2014. If you explore some communities and still feel there’s an opportunity to create a new space, your next step is to find others who feel the same (if you can’t find anyone, perhaps take that as a message that your idea might be too niche).

Government 114

Government User Testing Customer Experience Blog 114

Intercom, Inc.

AUGUST 8, 2019

From Twitter, I ended up going to Slack in 2014, about six months after it launched. Kaitlin: Turning our attention to your time at Slack, you joined in 2014, as mentioned. Kaitlin: I’m sure it’s changed over the years, certainly since 2014. This was 2008, and by the time I left, I think there were 3,000 employees.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Revulytics

FEBRUARY 5, 2019

Using anonymous data from Revulytics Usage Intelligence , it identified specific profiles of use and pushed targeted content about the new functionality directly to users by coupling usage data with ReachOut in-application messaging software. A key strategy has been to reach out to newer users in a company by leveraging in-app messaging.

Analytic Tools 48

Analytic Tools Reporting Tools Data Visualization Customer Experience 48

Intercom, Inc.

AUGUST 20, 2020

The brand was very popular on Instagram and went viral around 2014, before there were many brands on Instagram. Again, with language and with millennials communicating and how most of our communication was being done through text messaging, it’s very different from how our parents and our grandparents grew up socializing.

Research Software 243

Research Software Technology Telecommunications User Testing 243

Pragmatic Marketing

JULY 24, 2018

When speaking with overseas colleagues, I often repeat myself or communicate the same message in two, or even three different ways. J Int Bus Stud (2014) 45: 536. ” They may not have a question, but it gives them the chance to absorb what you just said. Dewhurst, et. The global company’s challenge. McKinsey Quarterly.

Customer Experience 70

Customer Experience Research Software Travel User Testing 70

Pragmatic Marketing

JULY 24, 2018

When speaking with overseas colleagues, I often repeat myself or communicate the same message in two, or even three different ways. J Int Bus Stud (2014) 45: 536. ” They may not have a question, but it gives them the chance to absorb what you just said. Dewhurst, et. The global company’s challenge. McKinsey Quarterly.

Customer Experience 70

Customer Experience Research Software Travel User Testing 70

Gainsight

OCTOBER 5, 2021

In 2014 and 2015, leaders recognized that proactive relationship management improved customer experience, satisfaction, and sentiment. Companies introduced email sequences, SMS messages, phone calls, direct mail pieces, in-person meetings, in-app notifications, and chatbots. We know now this was unsustainable.

Customer Experience 45

Customer Experience Technical Review Software Review Leadership 45

Modus Create

JUNE 23, 2021

Nadella joined in 2014 and changed Microsoft’s mission to “empower every person and every organization on the planet to achieve more.” You don’t message people at work. The record high of its stock prices was way back in 1999. Its foray into the smartphone market turned out to be uninspiring. Slack’s Redefinition of Collaboration.

Leadership 95

Leadership Technical Review Data Visualization Vision 95

freshtrax

MAY 8, 2019

Release: December 2014. Line Pay is one of the services provided by messaging app giant, LINE. PayPay is currently only available at brick and mortar stores, but it is working to grow their retail partnerships. (As As of April 2019). Technology: QR Code. Image credit: LINE Pay.

Research Software 96

Research Software Banking User Testing Technology 96

Userpilot

JANUARY 30, 2023

The product adoption curve is a concept created by Everett Rogers back in 1962 and further developed by Geoffrey Moore in 2014. In this case, Slack keeps its ad messages simple by giving you a clear benefit upfront. What is the product adoption curve? It illustrates the distribution of different types of technology users.

User Testing 95

User Testing Feedback Software Research Software Onboarding KPIs 95

ProductPlan

SEPTEMBER 9, 2019

Product School was founded in 2014 and now maintains 20 campuses around the world where they offer certifications in Product Management. If your messages are met with apathy and disinterest you may have a problem. We are excited to welcome guest writer Carlos González de Villaumbrosia to the ProductPlan blog.

Weak Development Team 52

Weak Development Team Construction Feedback Software Certifications 52

UX Studio: Product Management

OCTOBER 2, 2023

Founded in 2014 by Haraldur Thorleifsson, Ueno has quickly become a leader in creating exceptional user experiences. These agencies are known for delivering comprehensive solutions that elevate a brand’s overall image and messaging. In doing so, they provide valuable support to businesses looking to thrive in the digital world.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Mind the Product

MAY 25, 2018

2014 – Testing and Growing the Team. We were communicating a message about community empowerment and location-based funding, but our users just wanted to raise money for a friend. Creating a sub-brand also meant that if the product never took off, it could be quietly discontinued without harming the parent brand.

User Testing 117

User Testing Weak Development Team Onboarding KPIs Customer Experience 117

Intercom, Inc.

SEPTEMBER 28, 2021

This is a natural evolution for many SaaS tools as they move towards a healthier economic model, as captured in Christoph Janz’s seminal 2014 blog. We took a different approach to our recently launched multichannel transactional messaging feature. In recent years we have increasingly focused on upmarket, enterprise-scale customers.

Feedback Software 249

Feedback Software Product Management Product Manager User Testing 249

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Intercom, Inc.

FEBRUARY 7, 2019

Then I left Google in 2014 to start Coda. You think about things like databases or search engines or social networks or messaging tools. You can send emails from Coda, you can send text messages, you can initiate conversations on Intercom, and it’s super interesting to see what people have built with this.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Amplitude

OCTOBER 17, 2018

In 2014, Amazon made VPC (virtual private cloud) the standard deployment environment for all new applications created on Amazon Web Services. After a series of AWS support messages, we eventually realized i3 instances are only officially recommended for certain operating systems – and ours was not on the list.

User Testing 45

User Testing Research Software Feedback Software Data Visualization 45

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. When it comes to making something people want, Hubert Palan always does his homework. It’s the same thing in product management.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Usersnap

JULY 18, 2022

The buttons became more popular after Google released material design principles in 2014. For example, copy and paste would be in a toolbar while posting a message is a floating action button. The shape, position, and color help distinguish action menus above the user interface (UI). They should be specific and complete.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

Brian Balfour

FEBRUARY 7, 2017

The biggest retention questions at SoundCloud Around late 2014 to early 2015, the SoundCloud team identified retention as an area of improvement, especially on the mobile side. Some teams may want to look at product issues, while others want to jump into messaging and notifications.

Onboarding KPIs 62

Onboarding KPIs Feedback Software Customer Experience User Testing 62

Intercom, Inc.

APRIL 22, 2019

If you go back to 2014, when we were building that part of our product, it was kind of the Wild West back then as far as browser extensions go. .” As were doing our customer discovery for Guru, there were a lot of concepts we were really excited about that weren’t really kind of figured out yet – they were very blue-ocean.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156