Intercom, Inc.

MAY 1, 2018

To bring us up to early 2014, you might be familiar with Product Hunt. What you realize is today there are dozens of ways to get your first hundred, your first thousand, your first ten thousand, or even your first million users, so much so that Benedict Evans tweeted: A cool new messaging app getting to 1m users is the new normal.

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Customer Experience User Testing Weak Development Team Definition 223

Intercom, Inc.

AUGUST 8, 2019

“In early startup life, it’s great to have remote folks who are around the world for the follow-the-sun model” I became one of the first support people at Twitter, working part-time, remotely, from New Zealand. From Twitter, I ended up going to Slack in 2014, about six months after it launched.

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Customer Experience User Testing Research Software Data Visualization 168

Intercom, Inc.

MARCH 7, 2018

Why was WhatsApp successful when there were other similar messaging platforms? Why did Slack conquer the workplace messaging field in the face of so many competitors? A UN development report in 2014 noted that there were 28 megacities with over 10 million people whereas in 1990 there were only 10.

Reporting Tools 208

Reporting Tools Transportation Customer Experience Technology 208

freshtrax

MAY 8, 2019

Release: December 2014. Line Pay is one of the services provided by messaging app giant, LINE. Origami is the Japanese leading mobile payment startup company based in Tokyo. PayPay is currently only available at brick and mortar stores, but it is working to grow their retail partnerships. (As As of April 2019). Origami Pay.

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Research Software Banking User Testing Technology 96

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I got an MBA and tried several startups – some failures under my belt there – and then ended up at a company in the business intelligence space called GoodData.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Mind the Product

MAY 25, 2018

This forced us to think and act more like a startup, with JustGiving’s CEO in the role of angel investor – and we knew funding would be cut if we didn’t produce results. 2014 – Testing and Growing the Team. We moved into an office next to the main JustGiving office to foster a sense of separation. The Yimby homepage, 2013.

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User Testing Weak Development Team Onboarding KPIs Customer Experience 111

ProductPlan

SEPTEMBER 9, 2019

Product School was founded in 2014 and now maintains 20 campuses around the world where they offer certifications in Product Management. It’s not the same to work at a small startup compared to a big enterprise. If your messages are met with apathy and disinterest you may have a problem. Every situation will be different.

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Weak Development Team Construction Feedback Software Certifications 49

Intercom, Inc.

SEPTEMBER 28, 2021

This is a natural evolution for many SaaS tools as they move towards a healthier economic model, as captured in Christoph Janz’s seminal 2014 blog. During a conversation on the Intercom on Product podcast , Des Traynor and Paul Adams discussed the competition between startups and incumbents. Whoever does it fastest will win.

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Feedback Software Product Management Product Manager User Testing 249

Intercom, Inc.

FEBRUARY 7, 2019

Then I left Google in 2014 to start Coda. How has that transition been for you, going from the giant company that is Google back to the early-stage startup that is Coda? You think about things like databases or search engines or social networks or messaging tools. Then I moved back to the Bay Area and joined Google.

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Feedback Software Reporting Tools User Testing Data Visualization 171

Intercom, Inc.

APRIL 22, 2019

Rick : Guru was born out of a pain I personally lived at my last startup, Boomi, which I started back in 2000. Kaitlyn : As you mentioned, this is your second startup journey. If you go back to 2014, when we were building that part of our product, it was kind of the Wild West back then as far as browser extensions go.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Intercom, Inc.

APRIL 26, 2018

Adam: In the years that have passed since the book originally came out in 2014, how has your thinking about habits evolved? There haven’t been any changes since the book came out in 2014. But now we use startup methodologies: we talk to customers and listen to what they say. There’s a greater awareness now that this is for real.

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User Testing Research Software Product Research Weak Development Team 223

Intercom, Inc.

DECEMBER 18, 2018

Plain and simple, email marketing is the tactic of sending marketing messages via email. Jackson (@StartupLJackson) May 17, 2014. Intercom could be a great starting point especially if you also plan to send in-app messages or use live chat for sales or support. Personalized messaging. What is email marketing?

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User Testing Analytic Tools Customer Experience Research Software 150

Intercom, Inc.

MAY 28, 2020

The message is clear: While our confinement at home may be temporary, the current health crisis has acted as a time machine that has forced companies to complete their transition into organizations that can do business anywhere and any time. I realized I wanted one tool that was able to communicate the same way to our customers.

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Customer Experience Government Agile Marketing 186

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. The role that started me on this path was joining a very small startup a little over a decade ago, Climate Corp.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

Business of Software Conference

JULY 26, 2016

Matt Wensing: 1 Startup In 10 Years vs 1,000 Startups in 10 Minutes. Claire Suellentrop: Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging. Nilan Peiris: Building A High-Growth Startup Sustainably. Eric Ries: The Startup Way. Why My Second Startup is Different.

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Weak Development Team Data Visualization Customer Feedback User Testing 70

Alty

MARCH 13, 2017

That’s how the product looked back in July 2014 according to the company’s leaked pitch deck. Between March 2014 and December 2015, the platform’s popularity has grown by nearly 50% and Snapchat has hit 110 million daily active users. Disappearing Messages. How Long Did It Take to Make Snapchat? Let’s pedal back in time.

Development 65

Development User Testing Customer Experience Customer Feedback 65

The Product Coalition

JANUARY 20, 2020

Startups and big businesses all over the globe use explainer videos to introduce their products, services, or tell about their brands creatively. Explain Ninja has become a choice of startups and world-famous brands, such as Pipedrive, Codio, MyTaxi, Swiss Fin Lab, Boostation, Plato, Young Alfred, and plenty of others.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

svpg

SEPTEMBER 30, 2016

So when Microsoft released the most "full-featured word processor ever for the Mac" that crawled on their Macs -- we're talking literally two minutes to startup-- the community immediately started posting in newsgroups that Microsoft was actually trying to "kill the Mac.". The title is not important; the work they do is. Fix it.".

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Reporting Tools Analytic Tools Customer Experience Technical Review 160

Business of Software Conference

MARCH 11, 2020

Currently, he’s co-founder and CEO of Drift, a startup that’s making it easier for businesses to talk to their customers. But I joined a startup – which I didn’t know what a startup was either – in 1996 and then started to build something and that got me really interested in what I do now. ML : Fantastic.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Business of Software Conference

MARCH 30, 2021

And there were lots of conferences for startups and lots of conferences for people that were raising funds and IPO going and all sorts of crazy old things. So you’ve come in and you’ve been running annual conferences since 2007, and then bi annual conferences since 2014, when you launched the EU as well as the US conference.

Feedback Software 52

Feedback Software Weak Development Team Events Customer Experience 52

The Product Coalition

OCTOBER 11, 2023

If the big city social media platforms were the established corporations, Friend.tech and Tip Coin would be the startups in a trendy tech district, pioneering fresh ideas. Here, you can post short messages, engage with others, and revel in an ad-free, user-centric environment. Steemit would be the eloquent blogger in the countryside.

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Weak Development Team Customer Experience User Testing Data Visualization 125

Roadmunk

DECEMBER 21, 2017

They’re a startup success story that you don’t hear too often. Marc: I’m one of the founders of Hotjar, and we started back in 2014. This early-access list launched in July of 2014 and by August we already had close to 20,000 emails. Early on, before we actually worked at Hotjar, all the founders were makers.

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Feedback Software Analytic Tools User Testing Customer Feedback 55

Andrew Chen

MAY 28, 2019

You can follow and message Li on Twitter if you have thoughts about the piece. I’m looking for startups that can change the game there. We’re interested in investing in the next wave of consumer products and startups coming into the ecosystem, and that includes the audio ecosystem. It was originally published on a16z.com.

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Analytic Tools Research Software Feedback Software User Testing 93