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4 CS Leaders’ Predictions for the Future of Customer Success

Gainsight

From leveraging emerging technologies to fostering deeper connections, these trailblazers illuminate the path ahead, guiding us towards a future where customer success is not just a strategy but a transformative force driving efficient growth and customer delight. What’s changed: What hasn’t changed?

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Productboard founder and CEO Hubert Palan on mastering product strategy

Intercom, Inc.

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. Looking at how the best companies operate, Hubert and his team boiled down product excellence to three key areas of action: vision, strategy, and execution.

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What we learned moving sales and product upmarket together

Intercom, Inc.

We created our first sales function in 2014 and in the busyness of building out the team, we had little time to reflect on how our experiences on the frontline of sales could add value to our product roadmap. In 2011 Marc Andreessen declared that software is eating the world. Building a positive feedback loop.

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Developing Product Management Confidence

bpma ProductHub

It’s the expectation of a positive outcome”. But how do you develop the confidence required to lead a team of stakeholders to a positive outcome? She summarized her frameworks through her first book, “Software Product Management Essentials”, first out in 2003. These words couldn’t be more relevant to product management.

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Top 10 UX Agencies For Your Project

The Product Coalition

In the startup world, making software user-friendly and easy to use has become a real trend lately. What makes them different from other UX agencies is that they provide a look at how your software will look like early in the designing process, so you can feel your project come to life. based on 19 reviews on Clutch.co.

UX 97
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14 Real-Life Product Adoption Examples for Every Stage of The Customer Journey

Userpilot

The product adoption curve is a concept created by Everett Rogers back in 1962 and further developed by Geoffrey Moore in 2014. They're important for software development to get early feedback, but they usually don't stick around. Now, what should your strategy look like during these stages? They include: Innovators.

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Customer Retention Analytics – The Ultimate Guide

Userpilot

In this guide, we’ll provide step-by-step processes to generate hard, actionable data and clear strategies for making the most of your relationship with your customers. Customer retention analytics are doubly important as they support your strategy to help avoid customer loss and maximize customer potential.