Gainsight

APRIL 12, 2024

In our field, the composition of Customer Education teams can vary wildly. Some CE teams are made up of Customer Success Managers (CSM) or other customer-facing team members, while others leverage Instructional Designers (IDs) to do the work. Particularly when it comes to hiring a team. So who’s in charge?

Customer Experience 52

Customer Experience User Friction Customer Feedback Reporting Tools 52

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Department of Product

MAY 22, 2020

And the product team responsible got some pretty brutal reviews in the process. Sales If you’ve ever sat in on a sales meeting with a client, you’ll know what happens in a typical product demo. They’re addictive. And stimulating. But by themselves they produce little. Building things should mean you’re adding value.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Userpilot

JANUARY 12, 2024

It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. In this example, the bar chart compares the number of standard, free, and enterprise invoices created over the last 7 days. Analyzing team performances. A linear scatter plot. A column chart showing sales volume.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Research Software 105