Gainsight
APRIL 12, 2024
Part 2: CSMs and IDs: Setting You Up for the Future of Digital Customer Education I’ve been practicing Customer Education since 2015 when I joined the Gainsight team to help them build their program. Enterprise Large companies will likely have a full-fledged Customer Education team with IDs, content creators, and trainers.
Business of Software Conference
NOVEMBER 16, 2023
has only 9 members itself) – should make more of an effort to push sales in their organisations in his BoS USA 2015 talk, ‘How to Sell Software Using Sales’. Give good demos. Give good demos. Efti has a few simple rules for giving great demos. Realise that your demo isn’t about demonstrating all your features.
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Userpilot
NOVEMBER 17, 2021
is a leading enterprise organization powering top companies worldwide, including the BBC, Novartis, and Pfizer. is the umbrella organization for 5 successful enterprise products: BizTalk360, Document 360, Severless360, Atomic Scope, and Cerebrata, which the business acquired in 2019. 2,000+ customers. 5 products. Presently, Kovai.co
Userpilot
MAY 5, 2021
Today, we’ve created a list of the 5 best SaaS and enterprise onboarding workflow software tools for 2021. If you are looking for a more complex onboarding experience for an enterprise product, then be prepared for a long integration process. Consider if you need an onboarding workflow for an enterprise or SaaS product.
Gainsight
OCTOBER 5, 2021
In 2014 and 2015, leaders recognized that proactive relationship management improved customer experience, satisfaction, and sentiment. They gave demos, offered references, and sent any supplemental information necessary to convert. In years past, most of the effort from customer success managers needed to focus on enterprise accounts.
Intercom, Inc.
JANUARY 5, 2022
And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.
Gainsight
JUNE 11, 2019
We recently worked on a study alongside LinkedIn that showed customer success has grown 736% since 2015. He’s Head of Enterprise and Mid-Market CS at KeepTruckin, which is a unicorn-status fleet management software company. You can also watch our product demo to get the inside scoop on what our R&D team has been up to!
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