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Management coach Lara Hogan on perfecting the leadership craft

Intercom, Inc.

Lara Hogan is an author, public speaker, and coach on management and leadership. Liam: For anyone who didn’t hear the episode, which I think was back in 2016, could you give us a little bit about your career journey so far? So, back in 2016, I was working as a director of engineering at Etsy. Lara: Absolutely.

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10 years of UX studio

UX Studio

2016: Our book I remember joining the company around the time when the very 1st copies of our book were delivered in our apartment office in the summer of 2016. I am holding the book as if it were holding me in the strong autumn wind of 2016. The UX studio team at our autumn retreat in Nagybörzsöny, 2021.

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The Journey to Hybrid: 20+ Things We Learned Transforming Pulse Everywhere

Gainsight

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

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Growth, Funding, Pivotal Moments and the Evolution of Adzerk to Kevel

Business of Software Conference

5:02 James Avery, Kevel: And then so that, that gets up to like, 2016 17 we hadn’t raised any more money, we got back to profitability. So, like, in 2016 17, like, we closed like Ticketmaster and Bed Bath and Beyond, and wow, all these, like, large customers, and realize that we really had a big opportunity. until people scream.

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2022 customer support trends: How support leaders are adapting

Intercom, Inc.

“It does nothing for brand loyalty when it’s quite clear a company absolutely does not want to speak to you” Adrian Swinscoe: Liam, that’s a great question, and if only we knew the minds of customers all of the time and about everything. This is a 2% increase from last year’s increase. Apparently not.