Intercom, Inc.

FEBRUARY 10, 2022

59% of companies say their incoming support volume has increased over the past 12 months, 52% had to decrease their headcount due to COVID 19, and 48% say the decrease negatively affected the customer experience. We’ve actually ripped up our KPI systems multiple times to match the needs of the team and the needs of our customers.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. I am holding the book as if it were holding me in the strong autumn wind of 2016. This year, UX studio turned 10 years old.

Research Software 89

Research Software UX Feedback Software User Testing 89

Intercom, Inc.

OCTOBER 5, 2022

Lara Hogan is an author, public speaker, and coach on management and leadership. Liam: For anyone who didn’t hear the episode, which I think was back in 2016, could you give us a little bit about your career journey so far? So, back in 2016, I was working as a director of engineering at Etsy. Lara: Absolutely.

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45