Intercom, Inc.

APRIL 4, 2019

Back in 2016, this is exactly the situation Stripe found themselves in. Using data to drive outbound sales. This meant that when Jeanne wanted to get an outbound sales program off the ground, she had to get creative. The first stage is building an organic growth engine. We just were never going to get that headcount.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Intercom, Inc.

SEPTEMBER 8, 2021

Throughout my time there, a little over six years, I went from being the top-performing account executive globally to moving into leadership to help build out our mid-market team out of the West Coast. Back in 2015 or 2016, we learned at Slack that we were going to be hiring a VP of Sales. Pretty big growth. We’re doing so well.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Intercom, Inc.

JULY 9, 2020

Atlassian does not have an outbound sales team. And then lastly, we also had a lot of thought leadership content. It took a fundamental turn in 2016 when Google started to lean heavier on machine learning technology for natural language processing and natural language understanding. Kevin: Yeah, that’s true.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. A million things going on outbound-driven, rapidly changing. This is a transcript of a really valuable panel featuring Jason Lemkin , Christina Shen , Adam Strong , and April Oman.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52