Intercom, Inc.

OCTOBER 13, 2020

ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. Support teams get a lot of repeated inbound questions, which get tedious to answer. Balancing risks in machine learning development.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

DISQO

JULY 5, 2018

Look no further than Amazon – in a 2017 letter to shareholders , CEO Jeff Bezos, credited a decision-making model for the company’s ability to deliver value to the market faster: “Most decisions should probably be made with somewhere around 70% of the information you wish you had.

User Testing 66

User Testing Research Software Market Research Product Research 66

Userpilot

JULY 19, 2021

More than two-thirds of marketers responsible for customer experience compete solely based on customer experience, according to the 2017 Gartner Customer Experience in Marketing Survey. Intercom – helps SaaS companies develop stronger relationships with their customers through personalized messages, live chat, and email.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Business of Software Conference

JULY 26, 2016

Talks from BoS USA 2017. Talks from BoS Europe 2017. Steli Efti: Proven, Honest, Ways to Make Software Sales – Even if you are a Single Developer. Peter Coppinger: From Happy Consultant Developer to Unhappy Product CEO. Jeff Szczepanski: The Developer’s Guide to Running Sales Teams.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

DISQO

MARCH 6, 2020

In a 2017 letter to shareholders , CEO Jeff Bezos, credited a decision-making model for the company’s ability to deliver value to the market faster: “Most decisions should probably be made with somewhere around 70% of the information you wish you had. Look no further than Amazon.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

JULY 5, 2018

Look no further than Amazon – in a 2017 letter to shareholders , CEO Jeff Bezos, credited a decision-making model for the company’s ability to deliver value to the market faster: “Most decisions should probably be made with somewhere around 70% of the information you wish you had.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

Look no further than Amazon – in a 2017 letter to shareholders , CEO Jeff Bezos, credited a decision-making model for the company’s ability to deliver value to the market faster: “Most decisions should probably be made with somewhere around 70% of the information you wish you had.

User Testing 40

User Testing Research Software Product Research Market Research 40

Userpilot

JANUARY 10, 2022

The 2017 Customer Service Barometer found that over 60% of customers prefer self-service support like a knowledge base or onboarding chatbot. Having interactive product guides at the start of the onboarding process is another practice that can reduce inbound support tickets while improving the customer experience.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Business of Software Conference

MAY 21, 2020

In this informative BoS Talk, Alex Yang and Elpie Bannister take us through the Simprints’ method of finding, hiring, nurturing, and developing top talent and explain a few of the processes they had to go through to hone this skill. There’s inbound hiring and there’s outbound hiring.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

JULY 11, 2019

Michael: Most people listening probably think of HubSpot as this inbound marketing company. Kaitlin: In 2017 you wrote an article in Harvard Business Review that has been hugely helpful for us in thinking about how we take our support experience to the next stage. Scaling support as you grow.

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

Andrew Chen

MAY 14, 2018

Adam: You wrote a great piece in 2017 outlining an economy where startups are getting cheaper to build but more expensive to grow. That’s an idea developed in one of your most famous essays, “The Law of Shitty Clickthroughs.” Fighting channel fatigue. Your core thesis was that virality is naturally a channel that is peaking.

User Testing 71

User Testing Customer Experience Onboarding KPIs Data Visualization 71

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Better yet, WordPress makes building a website accessible to anyone – even people who aren’t developers. Alternatives: Ghost, Medium, Joomla.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

MAY 10, 2018

Adam: You wrote a great piece in 2017 outlining an economy where startups are getting cheaper to build but more expensive to grow. That’s an idea developed in one of your most famous essays, “The Law of Shitty Clickthroughs.” Fighting channel fatigue. Your core thesis was that virality is naturally a channel that is peaking.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Intercom, Inc.

OCTOBER 29, 2020

And so I worked with a whole bunch of companies in technology and financial services, consumer goods, helping them on things like growth strategy, developing new products, M&A. At the time, that was a really niche-ish idea because the B2D idea of selling directly to developers hadn’t really kicked off.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Intercom, Inc.

MARCH 19, 2019

It’s sometimes called “inbound marketing” because it’s meant to bring people “inbound” to your website. This gives you more control over how your inbound marketing activities look and feel. This gives you more control over how your inbound marketing activities look and feel. The 2017 Inside Intercom World Tour.

Customer Experience 166

Customer Experience User Testing Customer Feedback Strategy 166