Building Resolution Bot: How to apply machine learning in product development
Intercom, Inc.
OCTOBER 13, 2020
Support teams get a lot of repeated inbound questions, which get tedious to answer. You might think that for an ML product, the UX is less important than usual – but actually, it’s worth going particularly deep on UX when starting an ML project. Case study: Resolution Bot. A year in the life of a bot. Key takeaways.
Let's personalize your content