Alchemer Mobile

JUNE 20, 2019

Show Your Customers You Care. Businesses lost $75 billion in 2018 because of poor customer service. If you ignore customer complaints, you’ll paint your business in a negative light. Arming yourself with a feedback tool like Apptentive can help you keep a finger on the pulse of all online reviews as well.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

Intercom, Inc.

AUGUST 26, 2021

Karen Peacock: So Intercom is and will be the modern customer communication platform. Karen Peacock: We will be the primary way for companies to support their customers, to engage their customers, their prospects. The loyalty comes from the positive overall product experience, but also customer experience.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Intercom, Inc.

NOVEMBER 12, 2018

Depending on the industry, these services can range from call centers to ticket-based helpdesks, from self-serve knowledge bases to increasingly personal types of customer support using tools such as Intercom. Customer support should be personal. Should you utilize modern communication trends such as emojis and gifs?

Feedback Software 245

Feedback Software User Testing Customer Communications Customer Experience 245

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118