Intercom, Inc.
JANUARY 2, 2019
In 2018, we doubled the size of our R&D teams to continue building best in class products with non-stop innovation. In 2018, we set out on our own path to make our mark where we felt others had fallen short. In doing so, they have been able to unlock new efficiencies for their teams and their customers.
Alchemer Mobile
FEBRUARY 21, 2019
Asking the right question, at the right time, in the right format, combined with a deep understanding of engagement gives companies a more complete picture of the the health of their customer communication strategy. 20% more customer feedback and a 91% response rate. The results were surprising—and so, so encouraging.
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Gainsight
JUNE 4, 2019
Customers have more options, therefore more power. The way we run business requires new functions and new tools. In-app communications are part of the next wave of adoption-driving strategies and I’m here to assure you that they are not as scary as they sound. The Evolution of Customer Communications.
Alchemer Mobile
APRIL 9, 2020
The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market. Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. Key Strategies for Food & Drink Apps.
Alchemer Mobile
JUNE 20, 2019
Show Your Customers You Care. Businesses lost $75 billion in 2018 because of poor customer service. If you ignore customer complaints, you’ll paint your business in a negative light. Arming yourself with a feedback tool like Apptentive can help you keep a finger on the pulse of all online reviews as well.
Intercom, Inc.
AUGUST 26, 2021
Karen Peacock: So Intercom is and will be the modern customer communication platform. Karen Peacock: We will be the primary way for companies to support their customers, to engage their customers, their prospects. This was pre-Stripe, pre-anything, pre any good technology that we know today.
Intercom, Inc.
NOVEMBER 12, 2018
Depending on the industry, these services can range from call centers to ticket-based helpdesks, from self-serve knowledge bases to increasingly personal types of customer support using tools such as Intercom. Customer support should be personal. Should you utilize modern communication trends such as emojis and gifs?
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