Intercom, Inc.
JANUARY 2, 2019
In 2018, we doubled the size of our R&D teams to continue building best in class products with non-stop innovation. In 2018, we set out on our own path to make our mark where we felt others had fallen short. In doing so, they have been able to unlock new efficiencies for their teams and their customers.
Alchemer Mobile
FEBRUARY 21, 2019
Asking the right question, at the right time, in the right format, combined with a deep understanding of engagement gives companies a more complete picture of the the health of their customer communication strategy. 20% more customer feedback and a 91% response rate. The results were surprising—and so, so encouraging.
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Gainsight
JANUARY 31, 2022
This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. For Gainsight, one of the best examples we have seen of a company successfully incorporating CS as an ethos and a technology in a time of hyper-growth is Totaljobs. The Role of Technology.
Alchemer Mobile
APRIL 9, 2020
The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market. Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. So how does your app compare to these benchmarks?
Gainsight
JUNE 4, 2019
Customers have more options, therefore more power. The way we run business requires new functions and new tools. In-app communications are part of the next wave of adoption-driving strategies and I’m here to assure you that they are not as scary as they sound. The Evolution of Customer Communications.
Product Innovation Educators
MAY 4, 2018
One place to find the software tools product managers are using. If you are looking for team collaboration, customer communication, roadmapping, or other tools product managers use, this is the list for you. Avoid failures and create products customers love. This happened with the Bing search engine.
Alchemer Mobile
JUNE 20, 2019
Show Your Customers You Care. Businesses lost $75 billion in 2018 because of poor customer service. If you ignore customer complaints, you’ll paint your business in a negative light. Arming yourself with a feedback tool like Apptentive can help you keep a finger on the pulse of all online reviews as well.
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