Alchemer Mobile

APRIL 11, 2019

But despite these hurdles, Finance apps are uniquely positioned for incredible engagement opportunities, and app publishers are capitalizing on the opportunities that arise. Note on methodology: This report includes data from over 800 unique Android and iOS apps across all app categories, from January 2018 to December 2018.

Finance 203

Finance Feedback Software User Testing Data Visualization 203

bpma ProductHub

FEBRUARY 4, 2018

By Jennifer Gridley – As we approach Valentine’s Day, some may be enjoying The Spice Girls’ 1996 hit for its romantic message. On January 23rd, Pragmatic Marketing hosted a webinar entitled “Six Ways Product Management’s Role Will Change in 2018.” And we’re not alone. In case you missed it, a full replay is available here.

Product Management 171

Product Management Product Manager Customer Experience Differentiation 171

Business of Software Conference

NOVEMBER 26, 2018

BoS2018. — (@MarkLittlewood) October 3, 2018. Michael Trafton (@mikeytrafton) October 3, 2018. That’s not the message they wanted to hear, and so I started my search for the holy grail for a way to define Product-Market Fit, for a way to measure Product-Market Fit, and for a methodology to increase Product-Market Fit.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Alchemer Mobile

MAY 21, 2020

As we look ahead to our “new normal,” Finance app product managers and marketers must plan for usage swings both positive and negative depending on their offerings, and even within different pieces of their mobile experiences. Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time.

Finance 147

Finance Feedback Software User Testing Research Software 147

Alchemer Mobile

NOVEMBER 29, 2018

A positive outcome of identifying your fans is identifying the people who are most likely to say great things about you and who’ve already raised their hand and said, “We love this brand.”. The best way to give your customers a positive experience? Take a look at findings from our 2018 Mobile Customer Engagement Benchmark Report below.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

Alchemer Mobile

JUNE 20, 2019

Businesses lost $75 billion in 2018 because of poor customer service. Now that we’ve established that you won’t be able to save yourself from negative feedback (nor should you try to do so), it’s important to mention that you can always balance the scales with positive reviews. Show Your Customers You Care.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

Intercom, Inc.

JUNE 19, 2018

Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! Forward thinking companies are starting to make service a part of their product, with messaging at the core. Messaging is the dominant app on mobile, driving consumer interest in this channel.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Product Management Unpacked

APRIL 3, 2020

According to a Gartner report “How to Cultivate Effective ‘Remote Work’ Programs Refreshed 14 May 2019, Published 16 January 2018,” three of the four key challenges are: Mutual lack of trust undermines good remote work intentions. However, when you make too many withdrawals, you empty your account of trust and goodwill.

Weak Development Team 163

Weak Development Team Banking Product Management Product Manager 163

Intercom, Inc.

DECEMBER 31, 2019

If anything, this was the decade they collectively became leaders not just of the technology industry, but of industry itself – Apple overtook ExxonMobil as the world’s most valuable company by market cap in August 2011 (that month again), and then became the first trillion-dollar company by market cap in 2018. And then there’s messaging.

Artificial Inteligence 259

Artificial Inteligence Entertainment Messaging Customer Experience 259

Mind the Product

MARCH 5, 2020

The share of users choosing to receive push notifications is largely dependent on the platform they use, but the platform affects reactions much less (2018 data from Accengage). on H1 2018, data from Accengage), so fewer than one in 10 notifications prompts user action. This figure is declining (down from 8.4% in 2017 to 7.8%

Research Software 118

Research Software Reporting Tools Development Data Visualization 118

Business of Software Conference

MARCH 11, 2020

And then I’ve really only started companies as a byproduct of I have an obsessive personality and I channel that in a positive area which is like I’m obsessed with learning and getting better. Basically the fact that messaging from a technology standpoint I say hasn’t changed in my career. So I was nervous about that.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Revulytics

OCTOBER 12, 2018

An interesting question was recently posed to respondents of the Pragmatic Marketing 2018 Product Management and Marketing survey: “If you could say one thing to your CEO without fear of retribution, what would it be?”. Now you have their attention in the application and can get higher quality responses to contextually relevant questions.

Data Visualization 66

Data Visualization User Testing Customer Feedback Customer Experience 66

The Product Coalition

FEBRUARY 6, 2020

User expectations and pressure on companies have increased: they must be present in multiple channels, generate personalized content and positive user experiences in each of these channels. This is followed by lead generation and the formation of positive user experience. The biggest jump was in 2018. Because speed matters.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Userpilot

JULY 24, 2023

Craft your product positioning statement. Decide on your product positioning statement Armed with the information from your market research, you’re now ready to craft your positioning statement. Good product positioning helps the customer understand your product and how it satisfies their needs.

Product launches 94

Product launches User Testing Product Research ChatGPT 94

UX Planet

MARCH 5, 2024

Here are some more practical examples of Jakob’s Law in action: Snapchat Redesign : In the infamous 2018 redesign of Snapchat, the company dramatically altered the app’s layout and navigation. Error messages are inclusive and informative. They don’t present users with cryptic error messages.

Data Visualization 74

Data Visualization UX Research Software Feedback Software 74

Business of Software Conference

FEBRUARY 10, 2020

And when you think about not just my dad being an immigrant but also being born in the 50s what was some of the messages that were told to be with our born in the 50s and 60s because it’s very different than what’s told to us today as millennials. They had adopted the software and it took off on its own.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

freshtrax

OCTOBER 17, 2019

But with over 3,000 emoji characters in the Unicode Standard to choose from, how do you know you’re choosing the right one to support your messaging? Hand-gesture emojis are very handy (pun intended) to add some personality to your marketing message. Source: Nulab , 2018. Source: Nulab , 2018. means “character.”

Marketing 107

Marketing Customer Experience Messaging Naming 107

Modus Create

FEBRUARY 24, 2020

In 2018, McKinsey published their Business Value of Design report summarizing how organizations with higher Design Index scores saw a correlation with higher revenue growth and, for the top quartile, higher returns to shareholders. About 90% of companies in their 2018 research aren’t fully realizing the full potential of their design teams.

User Testing 107

User Testing Product Research Customer Experience CTO 107

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. But in 2018 there’ve been some big changes in the social media landscape. Why start a business when your biggest competitor has so much cash to throw around? Easier than if you’re less profitable.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

JUNE 27, 2019

BoS USA 2018 Mikey Trafton Managing a Badass Team from Business of Software Conference. If there’s a public slack channel you know a message that says hey have you guys seen the user interface that Fred is working on it. And I have a few interview questions where I can argue either answer, the positive or the negative.

Weak Development Team 58

Weak Development Team Reporting Tools Research Software Feedback Software 58

freshtrax

MAY 21, 2019

So, I decided to create a guide to using the LINE messaging app to help you in your Japan marketing campaign endeavors. LINE is a messaging app used by more than 7.9 LINE is a messaging app used by more than 7.9 LINE is not only a messaging app, but it also plays a crucial role in the social infrastructure of Japan.

Research Software 85

Research Software Reporting Tools Customer Experience User Testing 85

Revulytics

SEPTEMBER 6, 2019

What about Google’s Lively 3-D virtual world simulator and Allo instant messaging platform ? But software providers are in a unique position to blend direct, indirect and inferred feedback to provide the best customer experience and avoid the product failures of their more prominent counterparts.

Analytic Tools 69

Analytic Tools Feedback Software Reporting Tools Data Visualization 69

The Product Coalition

JULY 23, 2019

In the last quarter of 2018, an article on Forbes read out some forecasts about mobile apps usage in India. You can deviate users from the paths that lead to uninstalls with in-app messaging. Depending on the insight gained, personalised messages can be created addressing their particular concerns.

Analytic Tools 60

Analytic Tools Data Visualization Customer Feedback Customer Experience 60

Mixpanel

JULY 21, 2023

In addition to this large, blue sky of brand messaging and design, we knew early on that we’d have to adapt on the technical side in order to live up to this vision, whatever it ended up looking like. The Mixpanel homepage circa 2018. This meant rethinking our WordPress-powered stack.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Mixpanel

JULY 21, 2023

In addition to this large, blue sky of brand messaging and design, we knew early on that we’d have to adapt on the technical side in order to live up to this vision, whatever it ended up looking like. The Mixpanel homepage circa 2018. This meant rethinking our WordPress-powered stack.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Mixpanel

JULY 21, 2023

In addition to this large, blue sky of brand messaging and design, we knew early on that we’d have to adapt on the technical side in order to live up to this vision, whatever it ended up looking like. The Mixpanel homepage circa 2018. This meant rethinking our WordPress-powered stack.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. But in 2018 there’ve been some big changes in the social media landscape. Why start a business when your biggest competitor has so much cash to throw around? Easier than if you’re less profitable.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Intercom, Inc.

MAY 8, 2019

Source: HubSpot Research, State of Inbound 2018. They also prioritize customer advocacy, which means that they put in the legwork to find happy customers and assist them in sharing their positive experiences with the company. Source: HubSpot Research, State of Inbound 2018.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

People-First Product Leadership

JANUARY 22, 2024

” In a 2018 study at the University of Pennsylvania , Professor Damon Centola conducted experiments with online communities to determine the threshold for cultural change. Margaret Mead famously said: “Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has.”

Product Management 52

Product Management Product Manager Customer Experience Product Research 52

Business of Software Conference

JUNE 20, 2019

They’re only even they don’t like tweets or reply to text messages for two days because they’re hacking, and when they come back from hacking they’re really really happy about how clever they are because they figured out some really cool hack. But what would you say the advice for an intrapreneur is?

Research Software 45

Research Software Startups Customer Experience Data Visualization 45

Revulytics

JANUARY 30, 2018

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). In-App Messaging You May Not Have Expected. ReachOut functionality lets you take advantage of all of the data you have collected about a user to deliver contextually relevant in-application messages to your users.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

The Product Coalition

NOVEMBER 6, 2019

2018) Managing the A/B test backlog Every week, we go through our A/B test backlog in a 30 mins meeting. No follow-ups are usually a sign that either the message was not clear, or that you didn’t send the message to the right audience. How many iterations are needed for to land your firs trick?

User Testing 61

User Testing Product Research Testing Management 61

Business of Software Conference

JUNE 5, 2019

And now every RM immediately knows the relative importance of every deal term to the bank so they can focus on what’s important to the customer and find ways to make positive trades. So we made the choice to make them green and make them positive constructive. And this is what unlocks an enormous amount of value.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

UX Studio: Product Management

JUNE 12, 2018

After seeing the 2018 WWDC in June, with all the attention paid promoting focus, conscious usage and other related values, this utopia might lie closer than you think. One opinion posits it would make advertisements on external sites useless, possibly triggering a chain reaction for those sites to stop paying for sponsored advertisements.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

DISQO

JULY 11, 2019

For a company whose goal it is to make using cryptocurrency as easy as sending a Facebook Message, Facebook should first make sure the concept is understood before trusting that consumers will adopt it. . 2018 was a difficult year for Facebook. How would you describe your overall opinion of Facebook?”.

Reporting Tools 64

Reporting Tools Data Visualization User Testing Product Research 64

Business of Software Conference

JULY 2, 2019

Another problem is you’re hiring for a design leadership position and you expect the person to design leadership to be hands on too. And this is first posited by the very excellent Paul Graham, he talked about Maker time and Manager time. So I’m moving swiftly to Irritation Number 8: Meetings. Unsubscribe anytime.

Weak Development Team 40

Weak Development Team Research Software User Testing Analytic Tools 40

Business of Software Conference

OCTOBER 1, 2019

So when I sit through or I’m supervising a set of product managers or I’m in the executive team, this seems like the drumbeat set of messages. It’s like eight hundred and fifty items long but for you I’m going to slide it into position six hundred and twelve. We had a really good positive relationship.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40