Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. Both landscapes are increasingly competitive and it’s little wonder that 63% of marketing executives have rated lead generation as their biggest challenges in 2018.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

AUGUST 1, 2019

Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). I remember first meeting you and Enrique in August 2018, and your team was maybe 30 people? We had some big names. Tara: Right.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Business of Software Conference

SEPTEMBER 3, 2019

Last names notwithstanding we actually are identical twin brothers. So, Sean and I consulted, so we were nice high paid consultants in the systems management so we were subsidizing our other partner who is our fellow misanthrope and we are paying his salary as well as just throwing the extra stuff into the company. Transcript.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. But in 2018 there’ve been some big changes in the social media landscape. We lost some of our functionality as a tool due to API changes. Easier than if you’re less profitable.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. But in 2018 there’ve been some big changes in the social media landscape. We lost some of our functionality as a tool due to API changes. Easier than if you’re less profitable.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Business of Software Conference

OCTOBER 1, 2019

So there’s almost always two questions that I hear from the executive team or the leadership team when faced with reviewing a roadmap or anything else that comes out of product management usually they are phrased in these two ways. My message here is you have to see the pattern. It can’t be a name calling.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Business of Software Conference

MAY 21, 2020

For example, the second bullet says professional experience writing tests and running continuous integration systems. And that means that we waste their time reviewing their CV. They also use precise variable naming. You will not see names like I or J or thing 2 or temp. We think that’s due to a few reasons.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

MARCH 29, 2022

And we have over 180,000 teammates logging into Intercom every month, using our platform to send over 500 million messages and reply to over 20 million conversations. We’re used to being left on hold, being swamped with irrelevant messages in spam, trying new products or features that are just hard to navigate and use.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

NOVEMBER 28, 2019

Which is more recent 2012 to 2018. And finally – and this has been evolving a lot over the last few years – the technology systems and support tools like Salesforce.com or HubSpot becoming more and more important. So the really good people would due diligence you quite a bit, that’s a very good sign.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Business of Software Conference

FEBRUARY 4, 2019

Now in the world of experimental design we have actual names for these things we call the email addresses observations. And then there was a small group of folks who just thought that the logging system was broken, that in fact people were typing things in and they were hitting search. Error messages. So which of these is it?

Analytic Tools 88

Analytic Tools Research Software Data Visualization Software Review 88